Lead, Regional Quality, Charlotte/Sarasota

Job Description Summary

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The Regional Lead will deliver specialized education and training tailored to quality initiatives, while also
providing comprehensive, data-driven insights derived from thorough analyses and audit outcomes. This
position ensures adherence to clinical documentation and quality standards, promoting best practices, and
cultivating a culture of continuous improvement. This is achieved through effective collaboration, proactive
communication, and exemplary leadership within the organization.

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How will you make an impact & Requirements

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The Regional Quality Programs Lead is a critical figure within the organization, tasked with executing and enhancing the overall quality strategy. Collaborating closely with leadership, this role is responsible for empowering healthcare providers and care teams to achieve and surpass established quality performance objectives.

The Regional Lead will deliver specialized education and training tailored to quality initiatives, while also providing comprehensive, data-driven insights derived from thorough analyses and audit outcomes. This position ensures adherence to clinical documentation and quality standards, promoting best practices, and cultivating a culture of continuous improvement. This is achieved through effective collaboration, proactive communication, and exemplary leadership within the organization.

Responsibilities

• Collaborate with regional leadership to achieve quality performance targets in assigned regions and markets.
• Spearhead local initiatives aimed at enhancing quality performance.
• Act as a liaison between regional and centralized quality teams to facilitate knowledge sharing and feedback on best practices.
• Support the onboarding and training process for new providers and staff within various regions and markets.
• Maintain up-to-date knowledge of HEDIS/Stars metrics and benchmarking standards, disseminating relevant education to providers and staff.
• Evaluate performance scorecards and conduct periodic and ad hoc analyses, providing recommendations and educational support based on identified opportunities for improvement.
• Ensure compliance with applicable Federal, State, and County regulations regarding clinical
  documentation and quality standards.
• Coordinate and facilitate both in-person and virtual quality education and training sessions using diverse delivery methods, including printed materials, technical reports, and digital platforms.
• Deliver engaging and customized content effectively to diverse audiences.
• Demonstrate proficiency in industry-specific tracking and reporting applications.
• Collaborate with practice leaders and providers to identify and promote strategies to enhance compliance with value-based care requirements.
• Work alongside other departments to improve the overall experience for providers and staff.
• Communicate clearly and professionally with varied audiences, tailored to project-specific goals.
• Exhibit excellent time management skills and actively participate in required meetings.
• Support the Quality teams with a focus on delivering exceptional service to all stakeholders.
• Cultivate open communication channels with teams regarding the Quality program and its components.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent from a four-year college or technical institution, or an associate degree with 7+ years of relevant experience

• 3+ years of experience and/or training in a related field or an equivalent combination of education and experience
• Proficiency in reading and interpreting documents such as safety regulations, operating instructions, and procedure manuals; competency in writing routine reports and correspondence; and the ability to present effectively before groups
• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and familiarity with Workday and ADP Payroll systems. Experience with Electronic Medical Record Systems, including Athena, is
  advantageous.
• Willingness to travel as needed to meet deadlines, including potential after-hours commitments.
• Basic mathematical skills applicable to the position.
• Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands

Sedentary work. Exercising up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion.
Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close
visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to lift up to 15 lbs. independently not to exceed 50 lbs. without help.

Equal Employment Opportunity

MPG is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally
protected class.

Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.

Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the
position, and/or to receive all other benefits and privileges of employment, contact HRbenefits@mpgus.com.