Director of Quality and Clinical Programs

Description

ABOUT VISANTE
We are relentless in solving the most complex challenges in health system pharmacy—designing pharmacy footprints that meet our clients where they are today and position them to win tomorrow. Our work delivers measurable financial gains, operational excellence, and an elevated patient experience.

We set ambitious goals, move with urgency, and create extraordinary value. Obsessed with client impact, we thrive in a collaborative, innovative culture where deep expertise turns insight into action. We’re proud of the results we deliver and the trust we earn—fueling sustained growth and exceptional client satisfaction.

Our mission is to transform healthcare through pharmacy, and our vision is to reimagine pharmacy to improve lives.

ABOUT THE POSITION (Remote)

The Director of Quality and Clinical Programs provide strategic and operational oversight of all clinical programs, quality, and safety functions across all field services clients. This role provides strategic leadership for clinical teams while driving evidence-based practice, care standardization, and a culture of high reliability. The Director, in collaboration with client clinical and quality leadership, ensures that all clinical services are delivered in alignment with established quality benchmarks, regulatory expectations, and patient-centered best practices. In partnership with clients, the Director oversees governance activities including clinical pathways, compliance with competency and training programs, case conferences, escalation protocols, and other structures that promote consistent, high-quality patient outcomes and seamless coordination of care.

This leader holds primary accountability for the organization’s quality, safety, regulatory, and accreditation performance. Core responsibilities include oversight of policy management, infection prevention and surveillance, quality related event and near-miss review, root cause analysis, REMS program adherence, clinical protocol development, and end-to-end quality program management. The Director works cross-functionally with client quality departments, clinical pharmacy leaders, and operational leaders to advance clinical excellence, support industry and regulatory collaborations, and ensure operational readiness across all quality and clinical domains.

Principle Duties and Responsibilities      

• Lead the organization’s quality management program, including metric development, monitoring, and reporting. 
• Oversee safety programs through review of quality related events, medication errors, near-miss trends, adverse events, infection prevention initiatives, and implementation of improvement actions.
• Ensure ongoing regulatory and accreditation readiness through policy management, documentation oversight, and compliance monitoring.
• Partner cross-functionally with client quality teams and clinical pharmacy departments to align standards, improve outcomes, and support operational excellence.
• Cultivate industry partnerships and contribute to clinical strategy, new therapy program development, and organizational growth initiatives.
• Lead and advance comprehensive clinical practice strategy to ensure consistent, evidence-based care across all therapy types. 
• Direct the creation, maintenance, and governance of clinical therapy protocols, formulary standards, REMS processes, and   anaphylaxis preparedness.
• Facilitate interdisciplinary clinical case conferences.
• Facilitate the clinical escalation pathway for complex patients or high impact clinical or quality events. 
• Ensure clinical personnel (pharmacists, nurses, and dieticians) maintain high clinical competency and standardized practice.

Requirements

Education

Required: BS or PharmD from an accredited college of pharmacy. 

Preferred: Master’s degree preferred (e.g., MBA, MHA, MS in Organizational Leadership, or related discipline). 

Experience

Required: 5+ years of progressive experience in specialty and/or infusion pharmacy, including clinical program oversight and interdisciplinary collaboration. 2+ years of leadership experience supporting clinical governance, protocols/standards, and quality or accreditation activities. Demonstrated experience leading or supporting accreditation readiness, quality management, event review/RCA, and policy governance. 

Preferred: Demonstrated expertise with sterile compounding quality systems and USP 797/800 practices. Experience partnering with client quality departments and multi-entity clinical pharmacy leadership. 

Credentials

Preferred: Board Certification (BPS certification). CPHQ (or comparable quality credential). Lean Six Sigma (Green Belt/Black Belt).

Licensure

Required: Active, unrestricted pharmacist license (RPh) in at least one state; ability to obtain additional licensure as needed. 

Special Skills:   

• Exceptional communication, collaboration, and project management abilities with a strong capacity to influence teams without direct authority.
• Proven leadership skills, including building, developing, and managing high-performing teams.
• Demonstrated success improving quality outcomes via data-driven process improvement programming.
• Ability to drive consistent performance and service quality across diverse Field Services client engagements.
• Strong focus on clinical excellence, regulatory/accreditation readiness, and quality management 

Compensation and Benefits: We offer competitive salary and benefits for this full-time salaried role.

Equal Opportunity Statement: Visante is an equal opportunity employer. Visante’s people are its greatest asset and provide the resources that have made the company what it is today. Visante is, therefore, committed to maintaining an environment free of discrimination, harassment, and violence. This means there can be no deference because of age, religion or creed, gender, gender identity or expression, race, color, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable laws and regulations.