Director of Clinical Operations

About the role

The Director of Clinical Operations is responsible for leading, optimizing, and scaling TeleMed2U’s clinical operations across multiple service lines. This role ensures efficient, high-quality delivery of virtual care while driving performance in access, workflow optimization, patient experience, provider experience, and operational excellence. The Director collaborates closely with executive leadership, clinical leaders, and cross-functional teams to operationalize strategy, improve systems, and support sustainable growth in a multi-specialty telehealth environment.

What you'll do

Strategic & Operational Leadership

• Support the development and execution of a comprehensive clinical operations strategy aligned with TeleMed2U’s mission, clinical priorities, and business goals.
• Lead end-to-end clinical operations, including provider scheduling, provider credentialing, provider support, and workflow optimization

Clinical Operations Performance & Access

• Own key clinical operations performance metrics, including access, wait times, schedule utilization, throughput, service levels, and operational KPIs.

Quality, Safety & Regulatory Alignment

• Collaborate with the Chief Medical Officer and Operation leaders to align operational practices with clinical quality standards, patient safety initiatives, and regulatory requirements.
• Ensure operational support for quality programs, including documentation timeliness, follow-up adherence, closed-loop communication, and adherence to clinical protocols.

Cross-Functional Collaboration

• Partner with Clinical Leadership, Business Development, IT, Revenue Cycle, Finance, HR, Recruiting, and other stakeholders to ensure operational readiness and alignment for new services, contracts, and initiatives.

 Data, Reporting & Continuous Improvement

• Define and maintain a robust set of clinical operations metrics and dashboards at the organizational, service line, and partner levels.
• Use data to evaluate operational effectiveness, staffing efficiency, and service quality, and to guide resource allocation and process improvements.

 Patient & Provider Experience

• Champion a patient-centered operational design that makes it easy to access care, understand next steps, and navigate virtual services.

  Project & Change Management

• Assist with operational implementation of new service lines, partner launches, markets, and technology initiatives, ensuring readiness across teams and systems.
• Oversee project plans, timelines, milestones, and resource requirements for major operational initiatives.
• Drive effective change management, ensuring frontline teams understand the “why,” “what,” and “how” of changes and have the training and tools needed for success.

Qualifications

Required

Education & Experience

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field; other degrees considered with a minimum of 2 years of relevant experience.
• 7+ years of progressive leadership experience in healthcare operations, clinical operations, or care delivery management. 3+ years in a clinical operations management role (e.g., Senior Manager, Director or equivalent) overseeing multi-site or multi-service clinical operations in a health system, telehealth organization, multi-specialty group, or similar environment.
• Demonstrated track record of building and scaling operations, improving performance, and leading large teams through growth and change.

Skills & Competencies

•       Deep understanding of clinical operations, healthcare workflows, care coordination, and patient access in a complex healthcare setting.
•      Strong leadership and people management skills, with the ability to lead leaders and multidisciplinary teams in a remote or hybrid environment.
•       Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with clinical, operational, and executive stakeholders.
•      Advanced analytical and problem-solving abilities, including comfort with operational and financial data, dashboards, and KPIs.
•       Proficiency with EMR/EHR systems, telehealth platforms, workforce management tools, and standard office productivity software.

Preferred

• Master’s degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field.
• Experience in telemedicine, digital health, or technology-enabled care delivery.
• Experience working with health system partners, payers, or large employer clients, including implementation and ongoing account support.
• Formal training or certification in process improvement and/or project management (e.g., Lean, Six Sigma, PMP).