Clinical Systems Analyst II

The Clinical Systems Analyst will effectively manage, optimize, and support the Electronic Health Record (EHR) system (Oracle Health), along with a range of clinical systems. This position focuses on analyzing, enhancing, and providing support for the EHR and application systems, with a specific emphasis on ordering and documentation, charting, and clinical workflows. The primary objective is to improve operational efficiency, streamline clinical processes, and ensure seamless functioning of departments utilizing these systems.

Hours: Monday through Friday between 7:00am-5:00pm. Some occasional evening or weekend shifts based on projects and system implementation. Available for on-call support/rotation. Remote with occasional in-office meetings or projects in St Paul, MN. Able to travel within the metro area. The selected candidate must reside in Minnesota or Wisconsin upon hire. Relocation assistance is not offered for this position.

Compensation & Benefits

The annual salary range for this opportunity is $92,497 to $138,736, with a median salary of $115,616. Pay is dependent on several factors including relevant work experience and internal equity. Salary is just one component of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package, including a retirement saving match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.

Primary Job Responsibilities

• Configure, support, and troubleshoot clinical systems to ensure optimal performance and user experience

• Provide end-user support (remote and onsite), resolve issues, and manage incoming tickets in collaboration with internal teams and vendors

• Partner with stakeholders to gather requirements, improve workflows, and implement system enhancements

• Participate in projects, system upgrades, and change management activities, including sprint reviews and portfolio planning

• Maintain accurate documentation of system configurations, workflows, and standard operating procedures while ensuring regulatory compliance

• Communicate effectively with users and stakeholders, providing guidance and ensuring high levels of customer satisfaction

• Stay current on healthcare technology trends and continuously build expertise in clinical systems

• Evaluate systems and workflows to identify and lead process improvement initiatives

• Translate user needs into technical requirements and system specifications

• Analyze system data and reports to identify trends, monitor KPIs, and support data-driven decisions

• Independently lead client engagements and provide expert consultation on system optimization

Qualifications

Required

• Bachelor's degree in computer science, MIS, Business Administration, Information Technology, or 4 years of experience.
• Experience with clinical information systems.
• Proficiency in system implementation, support, and maintenance within a clinical environment.
• Experience with documentation and version control of system configurations, user guides, and standard operating procedures.
• Minimum of 3 years of experience as a Systems Analyst or similar role.
• Strong understanding of clinical, scheduling, and charges workflows in a healthcare setting
• Understanding of software integrations.

Knowledge, Skills and Abilities

• Strong clinical background in healthcare IT, clinical system implementation, and end-user support.
• Strong understanding of clinical workflows and healthcare operations.
• Knowledge of healthcare IS standards and regulations such as HIPAA, Meaningful Use, and CMS regulations.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Strong troubleshooting skills to identify and resolve system issues promptly.
• Ability to work independently and in a team environment.
• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

Preferred

•  MBA, MHA or related master’s degree.
• Experience with solution-based thinking and relating to business specific needs.
• Familiarity of Oracle Health CCL (Cerner Command Language) (modified SQL) for queries, work queues, and Millennium Reporting tools.
• Previous experience working in a hospital setting.
• Have a basic understanding of HL7 and API transactions related to system integration.
• Certification(s) in Oracle Health Millennium solutions.

At Gillette Children’s, we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where all feel welcomed, respected, and supported. Our values are embedded at the heart of our culture. We act first from love, embrace the bigger picture, and work side-by-side with our patients, families, and colleagues to help every child create their own story. Together, we work to ensure patients of all backgrounds and abilities reach their full potential.

Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.

To learn more about working at Gillette Children's, please visit https://www.gillettechildrens.org/careers.

Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding e-verify.