Clinical & Practice Operations Manager

Clinical & Practice Operations Manager
Enabling providers to deliver exceptional care to families.

Manatee is a family-first, virtual clinic providing child, family and parent therapy, and tools to empower modern families. As the Clinical & Practice Operations Manager, you will partner with the Operations & Clinical Leaders to scale Manatee’s practice and provider base while maintaining quality and efficiency. This role ensures our provider experience is organized, structured, and continuously improved — enabling clinicians and the broader team to do their best work and families to have a seamless experience — making a direct impact on children and families across the US.

About the Role:
The north star for this role is ensuring the practice is running smoothly specific to provider onboarding, practice workflows, and administration. This is a hands-on role ideal for someone who enjoys making sure the day-to-day operations run smoothly and has experience supporting key workflows within a healthcare practice (provider onboarding, clinical licensure, compliance and partnering with payers). You are not afraid to take action and proactively take steps to improve employee and patient experience.

Non-negotiables:

• Experience with submitting and maintaining clinician state licensure
• This is a hands-on operations role - not exclusively strategy or people-management (opportunity for growth at a later financing stage)
• You will own payer engagement, provider onboarding, and provider licensure
• This is a lean environment without dedicated administrative support - must be willing to do the hands-on operational and administrative work (setting up systems in place to ensure consistency and minimize administrative burden is encouraged)

WHAT YOU'LL DO:

Now:

Provider Onboarding & Experience

• Maintain onboarding checklists, training modules, and account setup
• Ensure continuity of hiring and onboarding experience across recruiter, office manager, and supervisors
• Facilitate and maintain provider licensure (onboarding, renewal, and new licenses)

Practice Operations

• Clinical Ops: Manage project plans and SOPs for clinical workflows and operational initiatives (ex: HMO, Medicaid rollout, new charting notes, etc)
• Clinical Ops: Partner with RCM Manager on payer enrollment and compliance (QA/audits, policy change management)
• Clinical Ops: partner with Head of Strategy & Ops on provider productivity, capacity planning (monitoring and adjusting), and provider schedule management
• Practice Ops: Manage and process contractor payroll and general accounts payable
• Practice Ops: Support cleaning-up company knowledge base and record-keeping
• Practice Ops: Contractor payroll and accounts payable (support from Office Manager)

About You:

• 3–6 years of experience in healthcare operations, practice management, or a similar role supporting clinicians and practice administration
• Experience with provider licensing required
• Highly organized with strong attention to detail
• Comfortable managing multiple workstreams and following through on execution in a dynamic environment
• Clear communicator who enjoys coordination with a diverse set of partners (clinical, operations, patients, etc)
• Process-oriented and motivated by making systems better
• Comfortable using technology platforms and guiding others through digital tools

Why Join Us?

• Remote-First: Work from anywhere, with flexible hours.
• Growth Opportunities: Join at a pivotal stage and help shape the future of family mental health care.
• Comprehensive Benefits: Flexible PTO, 401K match, parental leave, Quarterly Mental Health Days 
• Mission-Driven Team: Be part of a diverse, ambitious group passionate about improving lives.

Our Core Values & Norms:

• Children First: They are our focus and future.
• Embrace Growth: Challenge and change are necessary.
• Kindness Always: It’s the foundation of everything we do.
• Own It: Empowerment comes with accountability - we follow through and deliver results
• Clear is Kind: We are clear, direct, and professional. Urgency, not chaos.
• Best Intentions: Assume good intent, celebrate wins, and use progress to build resilience.