Clinical Outreach Specialist

ROLE: Clinical Outreach Specialist

DEPARTMENT: Medical Affairs

REPORTING TO: Vice President Medical Affairs

LOCATION: Corporate Headquarters currently located in Irvine, California or remote from the Employee’s home office - Must work in Central Time Zone

POSITION SUMMARY

Reporting to the Vice President Medical Affairs, the Clinical Outreach Specialist will play a critical role in driving Ambros Therapeutics, Inc.’s (“Ambros” or the “Company”) patient recruitment to our clinical study as well as clinical study outreach initiatives. This individual will be responsible for contacting clinicians, clinical/referral sites, and qualified leads to share information about Ambros’ ongoing clinical study, support engagement, and connecting interested parties with study coordinators and/or Scientific Affairs Liaisons. The role requires excellent communication and organization skills, professionalism, time management, and adherence to regulatory and ethical standards governing clinical research recruitment and communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Make outbound calls to clinicians, clinical/referral sites, and potential referral leads to raise awareness and provide information on Ambros’ clinical studies in accordance with approved communication materials.
• Connect clinicians to Scientific Affairs Liaison(s) in order to advance clinical trial awareness, study design, eligibility criteria, referral pathways and provide information to facilitate clinician discussions with patients who may be interested in clinical study participation.
• Working in Central Time Zone - Schedule calls and virtual meetings between interested clinicians/clinical trial site staff  and Scientific Affairs Liaisons, as needed.
• Conduct follow-up outreach, as needed, and maintain active contact lists utilizing only Company provided systems to support ongoing recruitment, engagement, and interest in clinical programs.
• Accurately document all outreach and associated interactions/outcomes, follow-ups, and contact information in the Company’s customer relationship management (“CRM”) or other tracking system.
• Coordinate with Clinical Operations and broader Medical Affairs team to ensure high-quality lead management and tracking of enrollment progress.
• Respond professionally to inquiries from clinicians and/or site staff, and triage appropriately.
• Appropriately escalate clinician/site staff feedback, information, and challenges in a timely fashion.
• Participate in regular team meetings to provide feedback on outreach effectiveness and suggest process improvements.
• Maintain confidentiality of all clinical engagement information  in compliance with Company policies and applicable laws.
• Contribute to a positive and professional Company image during all communications and interactions.
• Perform other duties as assigned, with opportunity to gain experience in other biopharmaceutical functions as available.

MINIMUM EXPERIENCE, EDUCATION, CERTIFICATIONS, & LICENSES

• Bachelor’s degree in communications, health sciences, marketing, or a related field preferred; associate’s degree or equivalent work experience with relevant clinical and/or pharmaceutical industry experience will be considered.

• 2–4 years of experience in a call center, clinical recruitment, healthcare communications, or healthcare sales/market research role preferred.
• Experience in the biotechnology, pharmaceutical, or clinical research industry strongly preferred.
• Familiarity with clinical trial processes, terminology, and Good Clinical Practice (“GCP”) guidelines preferred.
• Experience using customer relationship management (CRM) or clinical database systems (e.g., Salesforce, Veeva, or similar) preferred.

SKILLS & QUALIFICATIONS

• Superior verbal, written, and presentation communication skills in English, with multilingual ability preferred; ability to convey complex information clearly and professionally.
• Strong interpersonal and relationship-building skills; comfortable speaking with physicians, advanced practice providers, nurses, and other healthcare professionals and administrative staff.
• High degree of professionalism, empathy, and discretion.
• Detail-oriented with strong organizational, prioritization, and time management skills.
• Collaborative and supportive mindset, able to engage in team and individual performance objectives.
• Elite customer service etiquette and comfortable with phone- and computer-based work in a fast-paced environment.
• Ability to handle multiple priorities and meet performance metrics while adhering to all policies and compliance requirements.
• Strong sense of accountability and commitment to accuracy, compliance, and ethical communication.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a working knowledge of CRM systems is preferred.

WORK LOCATION AND TRAVEL REQUIREMENTS

This position may be based at Ambros’ corporate headquarters currently located in Irvine, California or remote from the employee’s home office, subject to Company policy and business needs. If remote, a dedicated home office space that is professional in appearance, quiet, and secure where confidential conversations can occur and a high-quality high-speed internet connection are required.

Regardless of primary work location, the role requires periodic in-person presence for multi-day meetings at the corporate headquarters or other designated locations, as determined by business or department priorities.

Occasional domestic travel is required, including overnight stays. Travel expectations may reach up to 15%, depending on operational priorities and Company needs.

PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS

This position is primarily performed in a professional office or home-office setting.

With or without reasonable accommodation, the employee must be able to:

• Operate a computer and standard office equipment;
• Communicate effectively in person, via telephone, and through video conferencing platforms;
• Travel independently, including overnight trips; and
• Navigate office environments and other professional settings.

Additional requirements include:

• Prolonged periods of sitting, standing, and walking;
• Occasional lifting or carrying of items up to 20 pounds;
• Ability to read, comprehend, and apply policies, procedures, and regulations written in English;
• Ability to write clear, factual, and grammatically correct communications and reports in English; and
• Ability to use logic and data for problem-solving and to exercise sound judgment.

EQUAL EMPLOYMENT OPPORTUNITY

As an equal opportunity employer, Ambros is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, ancestry, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, military or veteran status, or any other characteristic protected by applicable law. All employees, officers, and representatives of Ambros are expressly prohibited from engaging in unlawful discrimination, harassment, or retaliation.

Consistent with all applicable requirements, Ambros will reasonably accommodate any qualified individual with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship on the Company.

Ambros also follows all applicable federal, state, and local laws governing work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and Immigration Reform and Control Act. Ambros is an E-Verify employer.