Associate Director, Patient Navigator (Remote - US)

This position is posted by Jobgether on behalf of bluebird bio. We are currently looking for an Associate Director, Patient Navigator in the United States.

This Associate Director, Patient Navigator role offers the opportunity to make a direct impact on patients and their families by guiding them through complex gene therapy treatment journeys. You will serve as a trusted partner to patients, caregivers, and treatment centers, providing high-touch education, support, and resources. The position blends patient advocacy with strategic oversight, requiring collaboration across internal teams to optimize program operations. You will identify barriers, ensure timely access to treatment, and implement patient-centered solutions. This role demands empathy, problem-solving, and leadership skills to improve patient experiences while driving operational excellence in a dynamic, mission-driven environment.

Accountabilities

• Provide personalized education and guidance to patients and caregivers about treatment logistics, pre-treatment considerations, and post-treatment expectations.
• Support patients in understanding coverage, prior authorizations, and access to resources, ensuring clarity and confidence throughout the journey.
• Guide patients through case management, coordinating support services including travel, lodging, and reimbursement.
• Identify and address barriers to treatment, collaborating with cross-functional teams to resolve access challenges.
• Engage with healthcare providers, Qualified Treatment Centers (QTCs), and advocacy organizations to enhance patient support and program awareness.
• Monitor patient milestones and adherence to treatment timelines, maintaining high-quality, timely support.
• Contribute to program operations, implementing best practices, analyzing patient data, and identifying opportunities for continuous improvement.

• BA/BS degree with a minimum of 10 years of experience in pharmaceutical or biotech patient services, including expertise in access/reimbursement and complex case management.
• Direct experience working with patients and/or caregivers; Registered Nurse (RN) or gene therapy experience is a plus.
• Strong knowledge of payer systems, reimbursement processes, and patient assistance resources.
• Exceptional communication and interpersonal skills, with the ability to engage patients, caregivers, and healthcare providers with empathy and clarity.
• Proficiency in data analysis and use of performance metrics to inform program improvements.
• Knowledge of regulatory and compliance guidelines and ability to navigate unique scenarios within program policies and SOPs.
• Demonstrated problem-solving, creativity, resilience, attention to detail, and action-oriented mindset.

• Competitive salary with comprehensive benefits.
• Flexible work environment supporting work-life balance.
• Health, dental, and vision insurance.
• Opportunities for professional development and growth within a mission-driven organization.
• Inclusive and diverse team culture that values collaboration and innovation.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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