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Workforces Case Manager / Career Advisor

Career TEAM
Full-time
On-site
Memphis, Tennessee, United States
Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career TEAM is looking to hire a Career Advisor who will perform professional work providing career counseling, intensive case management, and follow‑up services. Work is performed under the supervision of the WIOA Program Lead. The Career Advisor reports to the WIOA Program Lead. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Career Advisor is an integral part of our team and will assist us with our mission of accelerating the human condition!

Career Team also offers a competitive package, including :

401(k) with a generous employer match;

medical, dental, and vision insurance with an employee‑sponsored HSA on any qualifying plans;

disability insurance;

and supplemental insurance

Your Impact on Career TEAM’s Success

Provide information and case management services to the community and eligible WIOA participants

Collaborate with the Intake Specialist to complete intake and eligibility determination for the workforce program

Assess job seekers’ employment, abilities, and training needs through interviewing, testing, and other methods

Serve as a liaison between workforce development programs and community partners

Enter data into VOS and otherwise use and process clients through any participant information system as required

Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals

Stay on top of labor market trends and best practices

Counsel clients on available job opportunities, training programs, and other services

Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities

Conduct orientation sessions, workshops, job clubs, and other group presentations for clients

Follow all policies, procedures, and regulations related to eligibility documentation

Maintain accurate individual case files for each registered customer ensuring all required eligibility documents are present and compliant

Meet and/or exceed program benchmarks. Participate in all staff‑related events as required including but not limited to training, staff meetings, and individual supervision

Complete all required reports within the data management system

Approach each day and task with a “ZAG” mindset

Other duties and projects as needed for the success of the program

Ideal Qualifications

Bachelor’s degree or higher, or an equivalent combination of education and experience

Strong communication skills and knowledge of community resources

Possess strong analytical and problem‑solving skills, with the ability to make well‑thought‑out decisions

Must have MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems

Ability to work in a variety of settings with a culturally diverse customer base, with the ability to be culturally sensitive

Ability to serve as a role model to customers and motivate them towards achieving goals

Ability to meet and exceed set goals and objectives

Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required

Knowledgeable about the WIOA program and other workforce program requirements

A demonstrated ability to thrive in a fast‑paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality

Exceptional time management skills to meet deadlines and work under pressure

Knowledgeable about the local region and relevant partners

Bilingual or multilingual preferred

A Valid Driver’s License

Salary : $43,000-$46,000 annually

Travel : 30%

About Career TEAM
Founded in 1996, Career TEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

Named by Inc. Magazine as one of America’s 500 fastest growing privately held companies

Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

Invited to the White House after being cited by the National Welfare‑to‑Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for‑profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government‑funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Equal Opportunity Employer
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements
Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act (“CCPA”)
Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business‑related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information : such as your full name, gender, date of birth, and signature;
Demographic data : such as race, ethnic origin, marital status, disability, and veteran or military status;
Contact information : such as your home address, telephone numbers, email addresses, and emergency contact information;
Dependent’s or other individual’s information : such as their full name, address, date of birth, and Social Security numbers (SSN);
National identifiers : such as SSN, passport and visa information, and immigration status and documentation;
Educational and professional background : such as your work history, academic and professional qualifications, educational records, references, and interview notes;
Employment details : such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records;
Financial information : such as banking details, tax information, payroll information, and withholdings;
Health and Safety information : such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information;
Information Systems (IS) information : such as your search history, browsing history, login information, and IP addresses on the Company’s information systems and networks;
Biometric information : such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data : such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers’ compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers’ compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company’s operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.

Voluntary Self‑Identification
For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Career Team’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self‑Identification of Disability
Form CC‑305

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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Diabetes

Disfigurement, for example, due to burns, wounds, accidents, or congenital disorders

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Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome

Intellectual or developmental disability

Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD

Missing limbs or partially missing limbs

Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports

Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)

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