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Job Title: WOMEN’S REENTRY DV CASE MANAGER II
Location: Women’s ReEntry Services Program
Reports to: Deputy Director of ReEntry and Relief Services
Status: Non-exempt, Union
Wage: $29.70/hour
Hours: Monday - Friday, 9am-5pm
Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place for recovery, or calm in the face of domestic violence - we care for those most vulnerable in our community.
We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest-to-reach, most vulnerable people: Cis and Trans Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.
JOB SUMMARY:
Community Forward SF is hiring a Domestic Violence Case Manager II for our Women’s ReEntry Services Program. The Case Manager will provide trauma-informed, culturally responsive, and strengths-based services to address the needs of female-identified incarcerated survivors of domestic violence (DV), stalking, and trafficking. These services will include group facilitation, individual case management, crisis counseling, referrals to community-based organizations and legal services, and coordination of treatment and safety plans for released clients. These services will be provided to clients in custody as well as at A Woman’s Place (AWP) and the Women’s Resource Center (WRC).
The Women’s ReEntry Services program will also incorporate Community Forward SF’s Mental Health Outpatient Program by enrolling clients, conducting assessments, creating treatment plans, providing mental health support, and crisis intervention. Case management services offered will include but are not limited to: substance use disorder referrals, conflict resolution, mediation, benefits counseling, advocacy, employment services, and in-home support services via outside providers, such as medical counseling and access to food pantry programs.
ESSENTIAL JOB FUNCTIONS:
Establish and maintain a caseload of clients appropriate to the size of the program, and provide services including, but not limited to: stabilization support, re-entry counseling, individual counseling, crisis intervention, assessment, case management, SUD support, and advocacy
Facilitate three weekly groups at WRC, County Jail 2B Pod, and County Jail 2 Upper A Pod: Seeking Safety, Mindfulness for Beginners, and a mindful nutrition and eating group.
Develop treatment plans with timelines for individual goals and objectives
Meet with clients on a weekly basis to ensure a successful engagement with and completion of the treatment plan
Ensure access to resources that help stabilize clients’ income through benefits advocacy, housing, medical status, and other needs, including social service systems and other agencies
Conduct outreach to encourage program usage and maintenance of program census
Coordinate enrolling clients in Community Forward SF Mental Health Outpatient Program or other appropriate programs based on client needs
Maintain client charts and associated documentation in a timely manner by successfully and effectively utilizing City electronic health record systems that may include Avatar and other justice-involved database systems as well as successful use of G-Suites applications
Submit client progress notes and updates to the clinical supervisor on a weekly basis
Meet with the clinical supervisor on a monthly basis and present client cases during monthly Group Supervision meetings
Assist clients in attending appointments with outside service providers.
Coordinate care with client service providers to ensure quality service and continuity of care
Assist clients in developing external support systems
Attend to the needs of crisis clients as needed
Adhere to established policies and procedures, specific to program protocols as well as adhere to compliance standards and participate in audit preparation activities
Facilitate meetings with other providers to ensure continuity of care
Ensure that clients are treated with dignity and respect and that their needs are adequately met while at the facility.
Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
Mandatory training and meeting attendance
Other duties as assigned
BACKGROUND & EXPERIENCE:
Bachelor’s (B.A.) degree or equivalent in education and work experience
Previous Domestic Violence case management experience and/or training.
Current Domestic Violence 40-hour certification
Comfort with technology including basic knowledge of Microsoft Office Suite, Google Suite, and city housing databases and electronic health record systems, including but not limited to Avatar, other justice-involved database systems, and the ONE Coordinated Entry system
Possess advanced knowledge of the justice system and the needs of re-entry clients
Possess the ability to write clear and clinically relevant client progress notes, treatment plans, assessments, and associated clinical reports
Possesses knowledge of DSM-V diagnoses and classifications. Possess knowledge of clinical orientations, modalities, and interventions
Possess effective communication skills and the ability to work both independently and cooperatively
Possess the ability to receive jail clearance within 30 days of hire
Possess the ability to complete Seeking Safety certification within 90 days of hire.
Ability to de-escalate conflict and provide crisis interventions
Knowledge of homelessness, healthcare, substance abuse, HIV, harm reduction, co-occurring disorders, dementia/cognitive impairment, cultural diversity issues, and relevant resources
Able to work effectively with diverse individuals who self-identify by culture, language, neighborhood, sexual identity, gender, and other definitions
Ability to write and speak English effectively
Ability to provide own transportation
CPR and first aid certification are required within 90 days of hire
TB clearance and proof of COVID-19 vaccination within 7 days of hire
5150 Trained & Certified within the first year of hire or promotion.
PREFERRED QUALIFICATIONS:
Bicultural, bilingual Spanish (or other SF Threshold Language) speaking
Current jail clearance
Current Seeking Safety certification
Knowledge of San Francisco community resources,
Experience working with at-risk client populations
PHYSICAL REQUIREMENTS:
Ability to stand and walk as needed throughout the shift for extended periods of time.
Ability to lift up to 50 lbs
Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time.
Finger, hand, and wrist agility
Ability to complete tasks in an environment where interruptions are the norm and background noise is present
Ability to move through buildings commonly including stairs, between buildings, and out in the community
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Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Other
Industries Internet Publishing
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