Virtual IT Care Coordinator

Virtual Care Coordinator

Moffitt Cancer Center, one of only 57 NCI-designated Comprehensive Cancer Centers in the U.S., is dedicated to the prevention and cure of cancer through cutting-edge research and patient care. Every role contributes meaningfully to saving lives and advancing treatment. Amid a 27% year-over-year growth strategy, Moffitt is expanding its reachincluding through virtual care. The Virtual Care Coordinator (VCC) plays a critical role as the face of telemedicine, guiding patients through their first steps in accessing virtual oncology services. VCCs collect patient information, coordinate with clinics, and educate patients to ensure a smooth registration and care experience. Success in this role requires exceptional customer service and a strong patient-first mindset.

Skills: Care Coordinator, IT Support, Mobile Device Support, Patient Onboarding

Responsibilities

• Performs Technical Support and Coordination to Virtual Care Patients and Caregivers
• Communicate proficiently and effectively with patients and caregivers demonstrating knowledge and digital literacy.
• Troubleshoot, assess technical challenges, and assist with download of virtual health client on a variety of devices.
• Provide detailed, step-by-step technical support and ensure they can successfully navigate and utilize the virtual health portfolio of services.
• Assess situations to provide appropriate technical and process solutions for patients and caregivers.
• Facilitates Patient Flow: Reviews records, assists with patient consent, initial patient screening and virtual health visits.
• Prepare and maintain registration information.
• Troubleshoot and assist patients to ensure a successful connection.

Job Type & Location

This is a Permanent position based out of Tampa, FL.

Pay and Benefits

The pay range for this position is $40000.00 - $55000.00/yr.

Workplace Type

This is a fully onsite position in Tampa, FL.

Application Deadline

This position is anticipated to close on Nov 14, 2025.