Transitional Housing Case Manager

Transitional Housing Case Manager

If youre passionate about making a difference and want to empower survivors to thrive beyond crisis, wed love to have you on our team.The Transitional Housing Case Manager provides trauma-informed advocacy and case management for survivors in Avalons Transitional Housing Program. This role helps survivors navigate housing barriers, access community supports, and develop long-term stability plans that promote safety, self-sufficiency, and empowerment.

Housing Advocacy

• Conduct comprehensive assessments and intakes for survivors entering the Transitional Housing Program.
• Collaborate with survivors to develop individualized Housing Stability Plans, connecting them to community, housing, and financial resources.
• Identify safe and appropriate housing options and support survivors through the move-in process.
• Empower survivors by focusing on their strengths, needs, and goals for permanent housing and independence.

Direct Services & Case Management

• Provide trauma-informed case management and goal planning to promote survivor stability and self-sufficiency.
• Serve as a liaison with local agencies, service providers, and community partners to coordinate wraparound support.
• Offer comprehensive advocacy services, including:
  • Legal, medical, and systems advocacy
  • Crisis intervention and safety planning
  • Emotional and financial advocacy
  • Employment and housing support
  • Material assistance and transportation
• Maintain accurate, confidential documentation of services, client progress, and program expenses (rent, utilities, etc.).
• Work collaboratively with Avalon Center staff to ensure client needs are met holistically.

Community Collaboration

• Build strong relationships with landlords, utility companies, and local agencies to expand housing opportunities for survivors.
• Act as a community liaison to raise awareness and strengthen coordinated responses to domestic violence and sexual assault.
• Represent Avalon Center in community meetings and partnerships that enhance survivor support systems.
• Stay informed on Transitional Housing Program policies, community resources, and available benefits to best assist clients.

Additional Responsibilities

• Participate in an on-call rotation as needed.
• Attend staff meetings, trainings, and community outreach events.
• Perform other duties as assigned to support Avalon Centers mission.

Qualifications

• Required: High school diploma or GED.
• Preferred: Bachelors degree in a related field or significant professional experience in advocacy, social services, or housing support.
• Strong communication, problem-solving, and organizational skills.
• Compassionate, trauma-informed approach with a commitment to empowering survivors.
• Ability to work effectively in crisis situations and with diverse populations.
• Reliable vehicle, valid drivers license, and proof of insurance.
• Must maintain strict confidentiality of all client and shelter information.

Physical & Mental Requirements

• Frequent standing, stair climbing, driving, and lifting (up to 25 lbs).
• Regular use of computer, phone, copier, and other office equipment.
• Must be comfortable working in emotionally intense environments and managing challenging behaviors with professionalism and empathy.

Why Join Avalon Center?

Working at Avalon means being part of a passionate team that truly changes lives. Youll have opportunities for professional growth, hands-on impact, and the fulfillment of helping survivors find safety, strength, and stability.

At Avalon Center, we believe every survivor of domestic and sexual violence deserves safety, dignity, and the opportunity to rebuild their life. Our Transitional Housing Program helps survivors and their families find stability and independence through compassionate support and connection to housing and community resources.