Overview This is a temporary role facilitated through a contracted agency and is not a direct employment opportunity with IEHP. The assignment length is up to six months, during which the candidate will provide support for IEHP.
What you can expect Under the direction of department leadership, this position focuses on a person-centered model of care that considers the Member’s medical, behavioral, and social needs. This role provides high-quality, effective care management to IEHP members ensuring coordinated continuous care. Care management includes outreach and engagement with members, engaging members in skilled therapeutic interactions to promote health behaviors, other behavioral health interventions within scope, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating the right care at the right time for the member. As a licensed clinician, this position provides clinical expertise, leadership, and oversight in a variety of ways within the department. The individual in this position is to utilize their clinical expertise to support and engage Members to promote positive health behaviors, assist with coordination of care, provide resource linkages, and collaborate with other team members within their care team, as well as external partners, to ensure a seamless transitions of care experience. This position is expected to model behavioral health principles of relationship-based care and to promote education and understanding of behavioral health and its importance in whole health to those within IEHP and in the community.
Commitment to Quality The IEHP Team is committed to incorporating IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Education & Requirements Minimum of three (3) years of experience performing or facilitating Behavioral Health/Medical Social Work services
Experience in motivational interviewing and/or other evidence-based communication strategies
Experience working successfully within a team, and experience in developing and maintaining effective relationships with both clients and coworkers is mandatory
Master’s degree in Social Work or related field from an accredited institution required
Possession of an active, unrestricted, and unencumbered license in a Social Services related field issued by the California Board of Behavioral Sciences required (LCSW or LMFT preferred)
Key Qualifications Must have a valid California Driver's License
Behavioral Health/Medical Social Work services experience in a health clinic psychiatric hospital, medical facility, or health care clinic strongly preferred
Experience in clinical services, both mental health and substance use preferred
Familiarity with providing Behavioral Health Care and discharge planning is required
Knowledgeable and skilled in evidenced-based communication such as Motivational Interviewing, or similar empathy-based communication strategies
Understanding of and sensitivity to multi-cultural communities
Deep understanding and knowledge of mental health and substance use conditions, including both acute and chronic management
Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both
Must have knowledge of whole health and integrated principles and practices
Bilingual (English/IEHP Threshold Language) – written and verbal is highly preferred
Highly skilled in interpersonal communication, including conflict resolution
Effective written and oral communication skills, as well as reasoning and problem-solving skills
Skillful in informally and formally sharing expertise. Must have the resiliency to tolerate and adapt to a moderate level of change and development around new models of care and care management practices
Proficient in the use of computer software including, but not limited to, Microsoft Word, Excel, PowerPoint
Demonstrated proficiency with all electronic medical management systems (e.g., Cisco, MHK/Care Prominence, MediTrac, SuperSearch and Web Portal) is preferred
Proven ability to:
Sufficiently engage Members and providers on the phone as well as in person
Work as a member of a team, executing job duties and making skillful decisions within one’s scope
Establish and maintain a constructive relationship with diverse Members, Leadership, Team Members, external partners, and vendors
Prioritize multiple tasks as well as identify and resolve problems
Have effective time management and the ability to work in a fast-paced environment
Be extremely organized with attention to detail and accuracy of work product
Have timely turnaround of assignments expected
To form cross-functional and interdepartmental relationships
Start your journey towards a thriving future with IEHP and apply TODAY!