Telephonic Case Manager – Workers’ Compensation
ForzaCare is a purpose‑driven organization that helps injured individuals recover faster and return to work safely through coordinated, clinically appropriate care. The company is part of Ethos Risk Services, a leading national provider of investigative and risk mitigation solutions.
Job Summary
As a Telephonic Case Manager at ForzaCare, you will coordinate care for injured workers primarily through phone‑based interactions. Your responsibilities will include communication, documentation, collaboration, and support to facilitate recovery and a successful return to work. This role is ideal for licensed nurses or certified rehabilitation counselors with strong preference for prior workers’ compensation experience.
Key Responsibilities
Coordinate care between medical providers, employers, attorneys, insurance carriers, and injured workers via phone to discuss treatment plans, progress, and return‑to‑work strategies.
Develop, document, and monitor individualized recovery goals and return‑to‑work plans.
Provide consistent communication and detailed progress reports to clients and stakeholders.
Ensure all case management work meets or exceeds customer and compliance requirements.
Build and maintain strong relationships with clients, providers, and internal team members.
Qualifications
Education & Licensure
Active Registered Nurse (RN) or Certified Rehabilitation Counselor (CRC) license with an associated college degree is required.
Additional certifications such as CCM, CIRS, or other case management credentials are preferred.
Must comply with all state‑specific licensure and certification requirements.
Prior experience in workers’ compensation case management is strongly preferred.
Skills & Attributes
Motivated – You take pride in exceeding goals and continuously improving.
Organized – You can manage a fast‑paced workload and multiple priorities with ease.
Collaborative – You communicate clearly and work well with diverse teams and stakeholders.
Committed – You uphold ForzaCare's mission to deliver high‑quality, compassionate care and comply with all safety, ethical, and professional standards.
ForzaCare is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color, or sexual orientation or any other characteristic.