Telemedicine Patient Coordinator

Telemedicine Patient Coordinator

As a Telemedicine Patient Coordinator, you'll play a vital role in providing exceptional support to patients utilizing our client's telehealth services. Your focus will be on delivering empathetic customer service, actively listening to patient needs, and offering timely and effective solutions. By fostering relationships and advocating for patients, you'll contribute to improving workflows and enhancing the overall healthcare experience.

Build lasting relationships by providing empathetic and effective patient support.

Identify and resolve patient concerns, enhancing satisfaction and trust.

Advocate for patients' needs, driving continuous improvements in telehealth services.

Patient Support & Education

• Educate patients about telemedicine services and guide them on platform usage.
• Address concerns empathetically and provide personalized solutions.

Problem Solving & Troubleshooting

• Demonstrate creative problem-solving abilities to resolve issues effectively.
• Escalate complex cases to higher-level support when necessary.

Process Improvement

• Document patient feedback and contribute to workflow enhancements.
• Collaborate with cross-functional teams to improve patient experiences.

Continuous Advocacy

• Act as a patient advocate, understanding their needs and ensuring resolution.
• Stay up-to-date on new products, features, and best practices in telemedicine.