Overview Surveillance Case Manager - Private Investigator role at Lemieux & Associates. This full-time remote position reports directly to the Vice President of Operations and is focused on delivering high-quality investigative products to our clients.
Responsibilities Supervise and direct investigative field staff and other direct reports to develop and maintain a highly motivated, quality-focused investigative team capable of completing investigations of insurance claims for various coverages, including workers' compensation, general liability, property and casualty, disability, life, and health care.
Maintain a productive, performance-oriented business unit that meets productivity and quality standards through effective training, performance management, workload monitoring, and resource assignment. Prepare and communicate performance evaluations and development plans as needed and maintain appropriate personnel file documentation for all assigned staff. Model and support the Lemieux & Associates employee culture and balance employee and organizational needs.
Conduct quality control reviews of investigative work, ensure client special handling instructions are followed, and that case objectives and due dates are met. Manage assigned cases until closing while maintaining accurate and well-organized case files.
Communicate effectively with investigative field staff and clients regarding case progress and make appropriate recommendations for further initiatives. Maintain effective working relationships with coworkers and management and keep management informed about territory activity and issues.
Ensure confidentiality of all information obtained through investigative activities.
Perform other assignments and projects as dictated by business needs or management direction.
Required Skills And Abilities Thorough knowledge of investigative techniques required to direct and manage advanced investigations, including all variations of surveillance assignments, written statements, background investigations, activity checks, and locates.
Exceptional written and verbal communication skills and interpersonal skills.
Strong organizational and time management skills and proven ability to effectively manage and schedule work assignments and utilize available resources.
Ability to creatively solve problems and identify opportunities.
Ability to deliver and accept feedback in a positive manner.
Proven track record of effectively building and managing teams.
Strong working knowledge of Microsoft Office, Internet Explorer, and Adobe Acrobat, as well as case management software.
Proven ability to effectively utilize investigative technologies, including video cameras.
Qualifications Bachelor's degree in criminal justice or a related field preferred but not required.
Minimum of two years of experience managing surveillance investigations. (Seven years of sustained performance as an investigator may be substituted for the experience requirement.)
At least three years of supervisory experience is highly preferred.
Private investigator's license or eligibility for licensing in appropriate state(s).
Ability to travel periodically as needed.
Physical Demands and Work Environment While performing the duties of this job, the employee is generally in an office setting. The employee is regularly required to sit and operate a computer for long periods. The employee communicates with supervisors, clients, and staff via telephone, video conference, and email. Travel by car or airplane may be required as business needs dictate.
Salary: $60,000 - $62,000 per year