Overview Talent Operations Manager at Beech Valley Solutions
Beech Valley Solutions is assisting our client, a Georgia based law firm that represents clients in Social Security and Veterans Disability cases, with their search for an SSDI Benefits Case Manager. The firm is seeking an organized, professional, responsible and committed team member dedicated to helping them meet client needs. This is a full-time (M-F 8:30-5:00), direct hire (W-2) opportunity. The case manager will need be on-site in the firm's Dunwoody office.
Compensation Base pay range: $55,000.00/yr - $60,000.00/yr
Role & Responsibilities Case Management & Oversight: Independently manage a caseload of 350-400 Social Security Disability cases, ensuring that each case progresses efficiently through the claims and appeals process
Client Communication & Support: Serve as the primary point of contact for current clients. Provide guidance and updates throughout the various stages of the disability claims process, including reconsideration and appeals. Effectively manage client expectations, address concerns, and provide support during a time-sensitive and stressful period with compassion and empathy
Evidence Collection & Documentation: Gather and organize medical records, employment history, and other pertinent documentation necessary to support disability claims. Coordinate with healthcare providers, clients, and other relevant parties to ensure all required evidence is obtained in a timely manner
Administrative & Agency Communication: Maintain regular communication with government agencies such as the Social Security Administration (SSA), Disability Determination Services (DDS), and Administrative Law Judges (ALJs) to facilitate the progress of cases. Submit required forms, monitor claim statuses, and handle inquiries from these agencies
Case Workup & Hearing Preparation: Collaborate closely with attorneys to evaluate the strength of each claim, assist with legal strategy, and prepare cases for hearings before Administrative Law Judges. Conduct thorough case reviews, compile case files, and ensure all evidence and documentation are accurate and complete
Legal Collaboration & Teamwork: Work directly with attorneys to develop case strategies, assess case viability, and prepare for hearings. Assist in supporting documentation with the attorney to present a compelling argument for each client’s disability claim
Compliance & Documentation Management: Maintain comprehensive and organized case files, ensuring adherence to legal and regulatory standards. Track all case-related deadlines, submissions, and follow-ups to ensure timely progress
Process Improvement & Efficiency: Proactively identify and implement process improvements to streamline case management workflows. Stay informed about changes in Social Security Disability regulations and procedures to ensure compliance and efficient case handling
Candidate Qualifications Bachelor’s Degree preferred
Experience in customer service ideal
Detail-oriented with excellent time management skills
Knowledge of case management software Filevine not required, but preferred
The firm offers a range of market-competitive total rewards, including merit increases, PTO and paid holidays, incentive bonus programs, medical, dental, vision, 401(k) match, and life insurance
A background check will be performed upon offer acceptance.
Employment details Seniority level: Associate
Employment type: Full-time
Job function: Project Management and Legal
Industries: Legal Services
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