Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.
Experienced Case Managers—a world of opportunities awaits you! We are looking for Immigration Case Managers to fill the role of Government Site Specialist for the Intensive Supervision Appearance Program (ISAP). This alternative to detention program aims to supervise individuals who are navigating the U.S. immigration court system. In this dynamic role, you will use your criminal justice background and experience in case management to assist ISAP participants following the guidelines of our Department of Homeland Security contract. Utilizing a combination of face-to-face case management meetings, electronic monitoring technologies and home visits to engage participants and drive compliance you will ensure that participants attend court hearings and comply with conditions set by DHS. This is a great opportunity to continue building your career in criminal justice, psychology and/or social work and case management.
Responsibilities The Government Site Specialist provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. This position operates independently at a government site without a Program Manager on site.
Develops, implements, coordinates, reviews and updates case management and service plans for ISAP participants in conformance with state and federal regulations and program requirements.
Meets with participants regularly as required by contractual obligations.
Maintains accurate and complete case records for all ISAP participants from entry to release; proactively manages cases using all appropriate tools and techniques; maintains confidentiality of all records.
Manages program participant violations, including no-shows and repeat violators; prepares documentation to obtain DHS direction and action if disciplinary measures are necessary.
Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans; ensures confidentiality of participant records; prepares written reports for DHS as necessary.
Reviews and approves program participants’ service plans to ensure compliance with state requirements and contractual obligations.
Conducts intake interviews and orientation sessions with ISAP participants within contractual timeframes and requirements.
Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with the electronic monitoring program.
Assists ISAP participants with acquiring travel documents and maintains a log of travel document information.
Evaluates English proficiency to determine resources necessary for clear communication between ISAP staff and participants.
Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
Provides ISAP participants with community resources (transportation, medical, educational, financial, legal, religious, and other social adjustment resources); identifies and coordinates services as required.
Supervises ISAP participants while in Company offices; establishes schedules including recreation, life skills, counseling, group interaction, free time, religious services, visitation, immigration court appearances, and access to legal services.
Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
Reports on program violations in a timely manner using established reporting parameters.
Conducts home visits to verify ISAP participants’ places of residence in compliance with contractual obligations.
Makes referrals for emergency counseling for ISAP participants as needed.
Conducts monthly audits of a specific office to ensure all program operations comply with the Quality Control Plan and contractual obligations; prepares corrective action plans as necessary.
Serves as the point of contact for DHS.
Performs other duties as assigned.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Security and Investigations
Equal Opportunity Employer
Benefits Will Include
Two (2) weeks of Vacation
Fifty-six (56) Hours of Sick Time
Fifteen (15) paid Holidays
Medical, Dental, and Vision coverage
Term life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program
Stock purchase program
Tuition reimbursement - $3500 per year
Employee Assistance Program (EAP)
Legal program – Legal Club of America
Direct deposit
Theme park and attraction discounts
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.