Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life‑changing care—combining cutting‑edge technology with clinical expertise to make a real impact in the mental health space.
Transform Lives: Join Greenbrook Mental Wellness Centers as a Dedicated SPRAVATO® Case Manager in Rockville, MD!
At Greenbrook Mental Wellness Centers, a subsidiary of Neuronetics, Inc., we believe in a world where everyone has access to innovative and effective mental health care. As a leader in providing cutting‑edge treatments like SPRAVATO®, we are seeking a compassionate and detail‑oriented SPRAVATO® case manager to play a critical role in our mission. In this key role, you will be the trusted guide who navigates the complexities of insurance, scheduling, and logistics, clearing the path so our patients can focus on their health.
If you're patient-focused and thrive in a collaborative environment, apply now for this full-time, Monday-Friday position!
Why Join Our Team?
Real Impact: Directly support patients on their journey to recovery through innovative Spravato (esketamine) treatment.
Competitive Compensation: Earn $23-26/hour (based on your education and prior experience).
Comprehensive Benefits: Enjoy a generous package including 401(k) with company match, paid time off, and comprehensive medical, dental, and vision benefits.
Dynamic Environment: Be part of a team focused on providing exceptional care in our Rockville center.
What You’ll Do:
Patient Advocacy: Manage the full patient case cycle for SPRAVATO® treatment, from initial consultation scheduling to post‑treatment follow‑up.
Insurance & Billing: Handle all insurance authorizations, appeals, and follow‑up, acting as a liaison between providers, patients, and insurance payers.
Operational Excellence: Maintain provider schedules, coordinate initial script orders, and manage patient documentation in our EHR systems (AdvancedMD and Salesforce).
Reporting & Analytics: Compile and present key performance indicators (KPIs) to leadership, tracking patient conversions, treatment counts, and insurance outcomes.
Regulatory Compliance: Maintain knowledge of evolving insurance criteria and communicate relevant changes to key stakeholders. Adhere to all federal and state compliance requirements, including HIPAA and company policies.
What You’ll Bring to the Team:
Clinical & Technical Aptitude: Clinical interviewing, clinical case management, experience with controlled substances and/or TMS/Esketamine administration preferred but not required.
Technology Proficiency: Familiarity with EMR/EHR systems and Microsoft Office applications is preferred. Knowledge of billing software is a bonus.
Collaboration & Communication: Experience working directly with MDs is preferred; and strong written and verbal communication skills are required. Dedicated to collaborative teamwork and creative problem‑solving is required.
Adaptability & Growth: Ability to prioritize and manage multiple responsibilities with a focus on time and change management. Excellent organizational skills with acute attention to detail. Enthusiastic self‑starter with a willingness to learn and provide flexible support.
Patient Care Excellence: Capacity to maintain professionalism and compassion with a diverse patient population in a mental health setting.
Experience: At least 1 year as a Certified Medical Assistant, Medication Technician, or Nursing Assistant, including experience with medication authorizations; 2 years of experience in a mental or behavioral health setting (preferred but not required).
Education: A Bachelor’s degree is a plus; however, an Associate’s degree or Medical Assistant certification/licensure combined with relevant experience is required.
Our Ideal Team Member:
Proactive Collaborator: You take ownership, are flexible, find solutions, and communicate confidently with physicians.
Patient-Centered Professional: You prioritize patients, have strong integrity and work ethics, and offer professional feedback.
Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads.
*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.
Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.
We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.
Benefits Statement:
Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non‑exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full‑time exempt employees will be eligible for Flex‑PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.