Join to apply for the Social Adjustment Case Manager (Savannah) role at Inspiritus
Classification: Non-Exempt
Salary Grade/Level/Family/Range: $38,000-$42,000
Reports to: Client Services Manager
Date: March 06, 2023
Job Description
The Social Adjustment Case Manager provides medical/extended case management and public benefits education/assistance to qualified refugee & immigrants who have resided in the US less than 5 years. This includes extended case management for newly arrived refugee clients with services like home, health, and crisis management. In addition, the Social Adjustment Case Manager coordinates with other refugee services within and outside the agency to address barriers faced in accessing mainstream services. The Case Manager prioritizes providing individualized health education and assisting refugee & immigrant clients in accessing health care.
Essential Functions
Ensures that all services needed by the client are scheduled, provided, and documented in the file according to grant requirements
Networks and develops personal contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively.
Will provide health education and orientation to the American healthcare system to clients
Produces work plans and case notes for each client's file and enters each client's social adjustment information into the appropriate state database
Arranges client appointments and provides schedules to clients and other individuals who may be assisting the clients.
Provides ongoing orientation about issues such as tenants’ rights, how to care for a rented apartment, and how to understand a new city, new culture, and new society
Refers clients to other programs as needed such as Economic Empowerment, Intensive Case management, Afterschool, Refugee Career Pathways
Must meet quantitative social adjustment service goals that are periodically assigned by supervisor to ensure successful completion of the state contract
Must complete all database back pages, work plans, and case notes in the same week in which any service is billed on the state database service log
Keeps Client Services Manager apprised of difficult cases
Serves as interpreter when language skills are applicable for case services.
Maintains personal and professional boundaries in the performance of the job
Forges mutually respectful partnerships with clients, co-workers, and employers
Participates in Inspiritus functions and public relations activities
Participates in in-service training and conferences related to the programs
Conforms with and abides by all regulations, policies, work procedures and instructions
Competencies
Leadership
Teamwork & Collaboration
Problem Solving & Critical Thinking
Cultural Competence
Demonstrate Ethical & Professional Behavior
Advance Human Rights & Social & Economic Justice
Initiative
Stress Tolerance
Adaptability & Flexibility
Partnership & Relationship Management
Supervisory Responsibility: None
Work Environment
While performing the responsibilities of this job, the employee travels by personal motor vehicle and is exposed to changing weather conditions. May perform job functions at out-posted locations as assigned. Regularly makes home visits to refugee families and transports clients to appointments as needed.
Physical Demands
Regularly required to talk and hear in person and on the telephone. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls: and reach with hands and arms to operate computer and other office equipment.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Travel: Up to 50% locally
Required Education And Experience
Bachelor’s degree in a social service or similar field and minimum of two years of previous direct work experience in a culturally diverse environment, or an equivalent combination of education and experience
Ability to organize multiple client-related activities
Excellent oral and written communication skills in English
Ability to balance the needs of the client and the employer
Conviction about the capacity of people to grow and change
Ability to set limits and maintain the helping role of the practitioner Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook
Must have the ability to communicate with all persons in a culturally competent manner
Must be sensitive to the service populations cultural and socioeconomic characteristics.
Must own a personal multi-passenger vehicle, hold a valid Georgia/Alabama/Tennessee Drivers license, have a good driving record, and have appropriate personal auto insurance
Preferred Education And Experience
Knowledge of immigration issues
Experience with human services programs
Reads, writes, and speaks a relevant foreign language