Shelter Case Manager

Family Service Association of Bucks County
Levittown, PA | Full-Time | $45,000 annually

At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness.

If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity as a Shelter Case Manager.

Why You’ll Love Working Here

• Work-Life Balance: Regular weekday hours, flexibility for crisis response and resident appointments, 12 paid holidays, and a floating birthday holiday.
• Paid Time Off: Vacation and sick leave to recharge and care for yourself and your loved ones.
• Comprehensive Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance.
• Financial Wellness: 401(k) with employer match and discretionary employer contributions.
• Professional Growth: Continuing education, mentorship and supervision, and career advancement opportunities.
• Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
• Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.

Key Responsibilities

• Assist individuals experiencing homelessness to access safe and stable housing without requiring preconditions.
• Conduct comprehensive assessments, develop person-centered service plans, and monitor progress toward housing and self-sufficiency goals.
• Provide case management, advocacy, and supportive counseling tailored to residents’ needs.
• Facilitate linkages to community resources, benefits, childcare/preschool, income supports, and other essential services.
• Offer crisis intervention to ensure the safety and security of residents, staff, and visitors.
• Support residents in budgeting, financial literacy, and household management.
• Participate in PREP classes, resident meetings, and discharge planning to ensure smooth transitions to permanent housing.
• Maintain accurate and timely documentation in accordance with agency standards.
• Collaborate with colleagues, community partners, and other service providers to ensure holistic care.
• Utilize trauma-informed, Housing First, and harm reduction approaches.

Qualifications

• Bachelor’s degree in Social Work, Human Services, or related field, or equivalent combination of education and experience.
• Valid driver’s license required.
• Experience in case management, shelter services, or working with individuals experiencing homelessness preferred.
• Computer proficiency: HMIS, Credible, ADP, Microsoft Office Suite.
• Strong skills in communication, crisis intervention, problem-solving, and culturally responsive care.

Equal Opportunity Employer / Commitment to Inclusion

Family Service Association of Bucks County is an equal opportunity employer. We are committed to fostering an inclusive environment. In accordance with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, we provide reasonable accommodations to ensure all employees can perform the essential functions of their roles.

If you require accommodation during the application or interview process, please contact our Human Resources Department at (215) 757-6916.

Apply today and join a team dedicated to listening, caring, and supporting our clients every day!