Senior Informatics Sales Specialist
The Senior Informatics Sales Specialist will use their strong genomics and Informatics technical knowledge and expertise to identify and close Informatics opportunities. This involves selling to prospective customers and Illumina colleagues on Next Generation Sequencing and Genomic data analysis pipelines, applications, and products primarily for use in genetic and clinical research or testing. They will act as an influencer and expert resource for customers and others to ensure success while enabling sales growth through strategic activities and creative problem solving. The Informatics Sales Specialist should be viewed as a "go to" subject matter expert for all things Informatics, with primary focus on Illumina's enterprise products.
As an Informatics Sales Specialist, you are impacting data analysis and management transformations through effective engagement with C-level executives, business development executives, IT leaders, architects, developers, and bioinformaticians. You are establishing Illumina as a prominent cloud-based platform provider to the Research, Clinical, Pharma, PopGen, and Healthcare sectors.
Position Responsibilities:
- Drive customer adoption and utilization and thus sales growth, of our Informatics products by:
- Providing technical guidance and subject matter expertise during the sales cycle. Areas of expertise include, but are not limited to:
- NGS research data analysis, management, sharing and storage
- Analysis, annotation, interpretation and reporting from NGS testing in a clinical environment
- Laboratory Information Management Systems (LIMS)
- Cloud based workflows and pipelines
- Genomics applications and methods
- Data science including AI and Machine Learning
- Laboratory notebooks
- Consult with customers on informatics requirements (such as hardware and software required for data analysis). Typically application specific pertaining to certain Illumina products
- Provide proof-of-concept/proof-of-principle analysis to demonstrate product fit-for-purpose
- Partner with third party providers to provide end-to-end solutions that drive Illumina overall value in research and clinical labs
- Work closely with other sales team members, including account managers and other sales specialists to make customers successful in Bioinformatics and NGS data analysis. Would be working particularly closely with Sequencing Specialist team.
- Develop, coordinate and conduct both basic and advanced informatics presentations and seminars for customers. This will at times involve demos and some proof-of-concept work.
- Involve other more technical or supporting roles as needed, to facilitate in-depth demos and other deeper customer assessment or pilot activities to ultimately drive sales.
- Develop and maintain positive relationships with customers
- Provide Voice of Customer input and feedback to development teams, various marketing teams and others as needed.
- Become the regional subject matter expert for Informatics, training the broader sales organization.
- Assists customers to remove informatics barriers that may unlock sample volume, drive sequencing consumables uptake and grow the sales pipeline.
- Play a significant role in ensuring that customers renew licenses as part of annual sales activities.
- Prepare and present relevant sales performance data as needed.
- Contribute to annual account manager strategic account management planning process.
Position Requirements:
- 5+ years relevant experience.
- Must be willing to travel ~ 50%
- Experience with Sequencing data analysis and interpretation (Variant Calling, filtering, annotation, interpretation and reporting)
- Knowledge of sequencing and multiomic applications (current and emerging), and related data formats, file types, data footprints, and typical analysis methods
- Recognized deep technical expertise in clinical informatics, bioinformatics or an associated area
- Experience with common software toolkits, applications, pipelines and algorithms for Next Generation Sequencing analysis, including emerging enterprise platforms
- Knowledge of relevant cloud services and providers, including basic pricing models, etc.
- Working knowledge of linux, command line, Python and Application Programming Interfaces (APIs)
- Demonstrated written and verbal communication and training skills.
- Outstanding problem solving and interpersonal skills.
- Independently works on highly complex problems requiring analysis of multiple variables
- Demonstrated superior problem solving and interpersonal skills in a customer facing environment
- Clear vision of and commitment to providing outstanding customer service
- Ability to successfully work collaboratively in a highly matrixed sales organization
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
Preferred Experience/Education/Skills:
- Typically requires a minimum of 5 years of related experience with a sciences degree in Bioinformatics, Molecular Biology, Genetics, or Biochemistry. Masters or PhD preferred.
- Experience in a direct sales or similar customer facing role desirable but not essential.