Remote Position for the State of Oregon This is a remote position for the state of Oregon.
Responsibilities Answer all phone calls from patients with medical concerns that are directed through switchboard or other internal departments.
Determine if patient has had recent trauma, closed reduction, or surgery and manage the patient concerns according to protocols.
Be mindful of the most common medical complications related to surgery and trauma (i.e. DVT/PE, infection, compartment syndrome, and unmanaged pain) and triage per protocols.
Identify emergency situations and instruct patients to call 911.
Ensure that a valid “Authorization to Communicate” is in effect when speaking about a patient to someone other than the patient himself/herself.
Communicate clearly and promptly with physicians regarding serious changes in patients’ condition related to their orthopedic condition for which they are being treated.
Document all patient phone calls in the electronic medical record upon completion of the call.
Support a coordinated workflow for patients between triage, medical assistants, and physicians.
Proactively work with supervisor when it is noticed that physician standards of practice are not currently reflected in protocols.
Strictly adhere to all HIPAA rules and regulations.
Act as a positive role model in demonstrating excellent patient care and service standards.
Able to skillfully navigate through EPM and EHR in Next Gen, and outside health information systems such as Centricity, McKenzie Portal, etc.
Has and maintains a current knowledge of orthopedic surgeries, plans of care, conditions, and terminology.
RN Case Management: Responsible for performing case management with the scope of licensure for patients with complex and chronic care needs.
Activities include coordination and oversight of care plans and services to promote effective utilization of services and quality patient care.
Monitors progress over time and initiates changes as needed.
Assess patient populations to identify those resources or other factors needed to achieve the desired outcome for health maintenance or health improvement.
Develops professional relationships with community resources.
Ability to oversee and assist the patient with referral navigation.
Assess patient readiness for change and develop self-management goals.
Identifies problems areas for monitoring and evaluation and is active in analyzing finding.
Other duties as assigned.
Education and Experience Current and valid Oregon RN License required.
Must reside in the state of Oregon.
At least one year of experience as a registered nurse, preferably in an orthopedic, surgical, or acute care setting.
Knowledge of orthopedic terminology required.
EMR and computer experience required.
Medical office and hospital experience desired.
Slocum is an EEO/AA/M/F/Vet/Disability employer.