You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. )Provide health education, coaching, and routine engagement to assigned enrollees, proactively addressing questions, concerns, and facilitating access to providers and supportive services.Perform additional duties as assigned by supervisors to support care management goals and promote enrollee well-being.* Associate's Degree Nursing required* Bachelor's Degree Nursing preferred* Registered Nurse [RN - State License] required* Basic Life Support [BLS Certification] preferred* At least 2-3 years experience in health plan or community case management highly preferred* Experience with Dual Eligible Populations (Medicare and Medicaid) preferred* Certified Case Management Certificationpreferred* Exceptional communication abilities with active listening skills* Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.* Ability to establish strong rapport and relationships with patients and staff.* Proficient in Microsoft Office and industry related software programs.* Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.* Ability to maintain client and staff confidentiality.* Understanding of diagnostic criteria for dual conditions and the ability to conceptualize modalities and placement criteria within the continuum of care.* Knowledge of Healthcare and Managed Care preferred.* M-F Eastern Business Hours required 830a-5pm ET* Onsite Practice-based, remote work and enrollee in-person home and community visits* Weekly multiple days in field needed, will vary* Reliable transportation and valid driver's license required* Must be local, ideally in Eastern, MA. Community capable with autonomy to build own schedule to accommodate member’s needs. With flexibility required based on member needs* The Clinical Care Manager must be flexible for training, field work and business needs, this can very per week in person, as well as telephonic or virtual assessments are possible.* Field work may be increased as the program launches* Remote working days require stable, quiet, secure, compliant working stationCombat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
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