Overview
If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. The Case Manager is responsible for coordination of care and service delivery for an assigned group of patients and promoting inter-dependent communication and collaboration with the patient, caregiver, physician and other members of the health care management team. The Case Manager will assess, implement, coordinate, monitor and evaluate available services and resources to promote quality, cost effective outcomes appropriate to patient's needs and resources. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
This section provides a high-level overview of the role and its purpose within the organization.
What you will do
Performs and participates as part of the Case Management team to support a collaborative effort to facilitate quality patient care. This role integrates and coordinates various aspects of service delivery, care facilitation, payor authorizations, service access, discharge and post-discharge activities, and utilization review.
Identifies patients that meet criteria for case management services using an appropriate screening and assessment process.
Communicates necessary information to stakeholders and educates patients and families.
Plans effectively to meet patient needs, manage authorizations and length of stay, and promote efficient utilization of resources (fiscal, human, environmental, equipment and services).
Maintains reliable systems to document, track, and monitor assigned cases.
Performs other job functions as assigned or requested.
Education/Formal Training Requirements
Associate's Degree Nursing- RN
Work Experience Requirements
1-3 years Clinical healthcare (acute or hospital)
Licenses and Certifications Requirements
Accredited Case Manager (ACM)
American Case Management Association Certification
Case Manager - The Commission for Case Manager Certification
Registered Nurse (Arkansas) - Arkansas State Board of Nursing
Registered Nurse (Mississippi) - Mississippi Board of Nursing
Registered Nurse (Tennessee) - Tennessee Board of Nursing
Knowledge, Skills and Abilities
Demonstrated oral and written communication skills.
Ability to develop and maintain working relationships with physicians and health professionals at all levels to achieve goals.
Demonstrated excellent facilitation skills.
Ability to plan and schedule tasks and to maintain control of own work flow.
General computer skills; advanced computer skills preferred.
Ability to use initiative in decision-making; independent judgment and critical thinking skills.
Supervision
There are no supervisory responsibilities assigned to this job; may delegate to UR Specialists and Social Workers, if applicable.
Physical Demands
The physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination. Light work - exerting up to 25 lbs. occasionally and/or up to 10 lbs. frequently.
Close visual acuity to perform data analysis, transcription, computer work, and extensive reading.
Frequent non-invasive patient contact.
Work Environment
The Associate is not substantially exposed to adverse environmental conditions; typical office or administrative work.
This role may be scheduled for weekend and holiday rotations as required by the department.
About Us
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.