Head of People Operations @ ProspHire | SPHR, DISC Certified
Summary:
The RN Care Manager is a fully remote position responsible for coordinating patient care, providing education, triaging condition changes, and escalating issues to the appropriate treating provider. This role serves as the primary contact for incoming patients and communicates clinical concerns while managing patient resources and services in a telehealth environment.
Job Duties
Manages a caseload of patients, serving as an escalation point for changes in condition or higher-level care needs
Supports non‑licensed staff in carrying out ongoing care management tasks
Condition management, associated assessments, and signs of worsening conditions
Reaches out to patients based on incoming monitoring alerts indicating a need for action
Assesses physiological data and preemptively acts on concerning information
Presents patient concerns to MD/NP/PA in a standard and professional format
Follows protocols and documents any necessary deviations when necessary
Assesses patient concerns and escalates to appropriate resources (e.g., device management, condition change, resource procurement)
Assists with coverage in other programs as deemed necessary by Team Leads/Project Managers for urgent staffing situations
Performs other related duties as assigned
Experience
Minimum of 2 years of clinical experience in an acute care setting
Experience working with cardiac/congestive heart failure preferred
Graduation from an accredited registered nursing program
Ability to obtain multi‑state licensure and maintain associated continuing education
At least 6 months of experience in telephonic triage and patient education
Skills
Exceptional critical thinking skills
Excellent verbal and written communication skills
Ability to document according to general standards and follow care protocols
Proficiency in using multiple technology systems to deliver patient care
High proficiency in telephonic assessment, following decision support tool guidelines, and independent triage, including escalation to treating provider
Effective communication with team members regarding patient concerns and care plans
Ability to develop care plans that can be executed by multiple levels of skilled staff
Competence in creating patient‑centered clinical care plans customized to patient education levels and social determinants
Ability to follow and initiate standing orders as appropriate
Ability to understand and troubleshoot telehealth and remote monitoring technologies
Preferred Qualifications
Multi‑state RN license
Texas, New York, Hawaii or Connecticut nursing license
Bilingual in English and Spanish (preferred)
Over 2 years of experience in cardiac care preferred
Ability to obtain endorsements from other states as needed
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