Overview CareER TEAM is looking to hire a Retention Case Manager who is experienced in workforce development to serve clients of the Pathways for Access to Careers and Employment Workforce Development Program (PACE) Team. The Retention Case Manager will provide case management and follow-up services to employed clients, obtain proof of employment, monitor benchmarks, and provide barrier remediation services as needed. This position is expected to be 100% onsite. The Retention Case Manager will assist with our mission of accelerating the human condition.
Responsibilities Manage a caseload of PACE clients once they are placed into employment and provide services to help maintain employment
Develop and manage working relationships with stakeholders, including clients, governmental agencies, employment partners, service providers, etc.
Obtain paystubs, offer letters, or letters of promotion to verify proof of employment and document in program records
Identify and mitigate barriers to program participation and sustainable employment (e.g., health, mental health, housing, childcare, domestic violence)
Maintain an updated client database and track client engagement in services; document case management activities in the State database daily
Monitor and supervise client employment placement and benchmarks to track progress and encourage advancement
Prepare reports of activities and achievements
Collaborate with Case Managers and Leadership to develop strategies for client engagement after employment placement
Advocate for clients’ needs and rights, providing advocacy and support as necessary
Maintain accurate and up-to-date records of client interactions and outcomes
Ensure compliance with data privacy and confidentiality policies and procedures
Approach daily tasks with a "ZAG" mindset
Other duties and projects as needed for the success of the program
Qualifications Associate’s degree from an accredited college or university, OR a minimum of two (2) years of experience in case management, human services, or a role that demonstrates the ability to perform the duties described
Effective and engaging communicator with strong interpersonal skills
Analytical and organizational skills to manage outreach efforts efficiently
Resilient and outcome-driven with a focus on client engagement and program success
Knowledge of Government Workforce regulations such as PACE, EARN, TANF, SNAP, etc.
Computer-literate with knowledge of relevant software and tools
Ability to work in a dynamic team environment with excellent teamwork, communication, and interpersonal skills
Detail-oriented with strong organizational, analytical, research, and problem-solving skills
Knowledgeable about the local region and relevant partners
Multilingual or bilingual preferred
A valid driver’s license
Salary $55,000/yr
Employment Type Full-Time, Non-exempt Employee
About Career TEAM Founded in 1996, Career TEAM, LLC is a private workforce development organization. Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors, including being named by Inc. Magazine as one of America’s 500 fastest growing privately held companies and other recognitions. For more information, see www.careerteam.com.
Equal Opportunity and Background Checks Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
Data Privacy Career Team is committed to complying with the California Consumer Privacy Act (CCPA) and other data privacy laws. Personal Information may be collected and used for HR, benefits, safety, and legal compliance purposes, including background checks and workforce analytics. Categories of information collected and purposes are described in the company policy.