Overview Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you’re passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
Career Team is looking to hire a Retention Case Manager who is experienced in workforce development to serve clients of the Pathways for Access to Careers and Employment Workforce Development Program (PACE) Team. The approach of the PACE Program emphasizes that there is no one-size fits-all solution for clients needing education and or training support. The Retention Case Manager will provide case management and follow-up services to employed clients and obtain proof of employment while monitoring benchmarks and provide barrier remediation services as needed. This position is expected to be 100% onsite.
The Retention Case Manager is an integral part of our team and will assist us with our mission of accelerating the human condition.
Career Team also offers a competitive package including :
401k with a generous employer match;
medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
disability insurance;
and supplemental insurance
Your Impact on Career TEAM’s Success :
Manage a caseload of PACE clients once they are placed into employment and provide services if needed to help them maintain employment
Develop and manage a comprehensive working relationship with all stakeholders, including clients, governmental agencies, employment partners, service providers, etc.
Obtain paystubs, offer letters, or letters of promotion from employed clients to verify proof of employment and document in accordance with program requirements
Identify and assist with mitigating barriers to program participation and sustainable employment after program, including but not necessarily limited to, health, mental health, housing, childcare, domestic violence issues
Maintain an updated client database and track client engagement in services, and accurately document case management activities in the State database daily
Monitor and supervise the client’s employment placement and benchmarks to track progress and encourage promotion within the job
Prepare reports of activities and achievements
Collaborate with Case Managers and Leadership to develop strategies for successful client engagement after employment placement
Advocate for clients' needs and rights, providing advocacy and support as necessary
Maintain accurate and up-to-date records of client interactions and outcomes
Ensure compliance with data privacy and confidentiality policies and procedures
Approach each day and task with a ZAG mindset
Other duties and projects as needed for the success of the program
The Ideal Qualifications for this Position Include:
Associate’s degree from an accredited college or university, OR a minimum of two (2) years of experience in case management, human services or a position that demonstrates the ability to perform the duties as described
Effective and engaging communicator with strong interpersonal skills
Analytical and organizational skills to manage outreach efforts efficiently
Resilient and outcome-driven with a focus on client engagement and program success
Knowledge of Government Workforce regulations such as PACE, EARN, TANF, SNAP, etc.
Computer-literate with knowledge of relevant software and tools
Ability to work in a dynamic team environment with excellent teamwork, communication, and interpersonal skills
Detail-oriented with strong organizational, analytical, research, and problem-solving skills
Knowledgeable about the local region and relevant partners
A Valid Driver’s License
Employment Type : Full-Time, Non-exempt Employee
About Career TEAM : Career TEAM, LLC is a private workforce development organization, founded in 1996.
Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America’s 500 fastest growing privately held companies
Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements . Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA") . Career Team is committed to complying with the CCPA and all data privacy laws in the jurisdictions in which it recruits and hires employees. The Company collects and uses Personal Information for HR, employment, benefits administration, health and safety, and business-related purposes. See the section on Personal Information for details.