The Home Health Nurse Case Manager is a professional nurse who coordinates and directs the home care patient's care based on individual patient needs. The Nurse Case Manager is responsible for independent management of the Home Health patient population requiring the use of advanced assessment, teaching and decision-making skills. The nurse is responsible for ensuring that appropriate referrals to other services are made, interdisciplinary conferencing takes place regularly, and appropriate documentation is completed. Relevant knowledge and experience is consistently applied to new patient populations. The Nurse Case Manager cares for a caseload of home health patients by evaluating the patient for appropriateness of home health and developing the home care plan in conjunction with the physician. Nurse Case Manager educates patients, families, caregivers and community providers to safely perform care. Nurse Case Manager provides follow up by evaluating effectiveness of the home care plan, and monitoring patient/family's response to the plan. The Nurse Case Manager also identifies performance improvement and home health standard of care initiatives, and assists to design or implement programs to address needed changes. The Nurse Case Manager has knowledge of home care regulations and third party reimbursement as it impacts the delivery of services. This position will have on-call responsibilities and is under the general supervision of a Patient Care Coordinator.
Assessment
Assesses physical, functional, psychosocial, and cognitive status of the home care patient utilizing interview observations and physical exam techniques.
Assesses the home environment for safety, infection control, and community resource needs. Collects information for assessment with the patient, family, physician and other health care team members. Incorporates multidisciplinary data into the nursing assessment of the home care patient. Provides ongoing nursing assessment with the patient, family and home environment to determine physiologic or psychosocial risk. Applies previous nursing experience and base of knowledge and adapts with the patient and family in a home setting.
Assesses for the presence of advanced directives and facilitates further action in obtaining information about or implementing advanced directives if indicated.
Planning
Plans with the patient, family and physician for care which is feasible within the physical, financial and emotional resources of the family.
Establishes individualized, measurable goals in consultation with the patient, family and other health care providers.
Anticipates home care needs and seeks a wide range of community resources to facilitate problem solving. Develops standards of care for patients in the home setting. Utilizes home care standards and regulatory guidelines in developing an individualized care plan with each patient and family.
Maintains a working knowledge of community resources and refers patients and families appropriately.
Implementation:
Provides skilled nursing care, preventative rehabilitative procedures, and prescribed treatments with a variety of patient populations within various potentially complex home situations.
Maintains technical skills according to agency standards, as measured by competency assessments during orientation and annually.
Implements safe, competent care with home care patients and families within Halifax Health Job Description policies, procedures and standards of care.
Accurately follows established infection control and safety policies and procedures. Directs the use of equipment and supplies in an efficient and cost effective manner. Coordinates and directs the care of a caseload of home patients. Sets priorities of home care caseload adapting to the changing needs of the home care patients and families. Works collaboratively with multiple community resources to best meet the needs with the home care patient and family.
Documents components of the nursing process to reflect a comprehensive and integrated approach to nursing care.
Recognizes potential problems and sets priorities according to change in the home care patients condition. In response to information indicating urgent and/or emergent risk to home care patients, notifies the physician immediately and notifies the supervisor of the action taken.
Serves as a role model and resource to other nurses regarding the care with patients and families at home.
Evaluation:
Evaluates patient's responses to care based on a continuing assessment and analysis of nursing intervention and alternatives for nursing care.
Initiates change in the care plan based on this evaluation. Informs the physician, nurse manager, and other appropriate members of the health care team of changes in the patient's condition and needs.
Facilitates and coordinates interdisciplinary care conferences with groups of complex patients. Exhibits sound nursing judgment and decision making skills in coordinating patient care.
Patient, Family and Caregiver Education:
Identifies and adapts teaching materials with home care patients and families Involves the home care patient and family in identification of individual requirements/perceptions of learning needs.
Continually assesses patient/family level of understanding and adjusts teaching and plan of care accordingly. Ensures that the home care patient and family demonstrate the knowledge and abilities regarding home care rights and responsibilities, diagnosis, health care status, treatment, skills, medication regime, advance directives, and adaptive behaviors gained as a result of teaching interventions.
Develops, implements and evaluates teaching programs with home care patients and families.
The Home Health Primary Nurse must possess excellent communication skills, both written and verbal. Maintains a complete record for the care that is given with the patient. Documents in the clinical record per Halifax Care at Home policy and procedure.
The Nurse Case Manager must demonstrate professionalism and leadership. Demonstrates accountability for own practice. Assists in creating a positive climate conducive to learning. Works directly with new employees to see that planned orientation to caring with home care patients is carried out. Acts as a resource person on clinical problems for other personnel caring with home care patients. Fosters the professional development of self, clinicians and other home health staff. Evaluates own performance in relation to home care standards. Evaluates performance of peers as appropriate, in relation to home care standards of practice. Acts as a role model in demonstrating commitment to Halifax Care at Home. Participates in the development of program goals and evaluates progress toward goal achievement.
The Nurse Case Manager must deliver excellent customer service and recognize and respect the values of self and others.
Introduces self and addresses patients, families and caregivers by preferred name. Exhibits awareness and respect for the patient and family home or home-like setting as a care environment. Treats all persons with respect and dignity, and understands own behavior and how it affects other people. Notifies patient/family/caregivers the night before of the expected time for that next day's visits. Understands and attempts to meet the needs, wants, and expectations of internal and external customers. Addresses concerns or complaints voiced by patients, families, caregivers, or other internal and external customers, and notifies manager.
Displays professional attitudes and behaviors of trust, respect, honesty, and caring. Enables co-workers, patients, and families to verbalize their need for assistance.
Demonstrates understanding of differences in cultural, spiritual, and socioeconomic backgrounds. Able to recognize differences between values of self and others, and administers care impartially regardless of the differences.
Identifies ethical conflicts and notifies manager, then participates in related problem solving. Able to identify resources and options for addressing ethical issues and usual agency pattern, including involvement of the manager, primary physician, and social services.
Involves the patient and family in the plan of care, incorporating their cultural, spiritual, and other belief systems.
Recognizes the importance of respecting individual patient and family choices regarding care and treatment options.
Maintains patient privacy and confidentiality.
Skills, Experience and Licensure:
Duties and Responsibilities: