Overview
JumpstartMD has celebrated over a million pounds lost by our members and has helped thousands with hormone replacement therapy.
We boast 14 high-end offices across California and are expanding with new center openings on the horizon.
REPORTS TO: Regional Operations Manager
CLASSIFICATION: Part Time/Per Diem, non-exempt
SCHEDULE: 1-2 days per week, Fridays and rotating Saturdays 6:50am - 2:00pm, some later hours required for internal meetings and inventory.
LOCATION: Pleasanton, Piedmont and Walnut Creek, CA
DUTIES & RESPONSIBILITIES
Vibrant Frontline Presence: Be the welcoming force for members and visitors, ensuring a positive experience from the start.
Swift Communication Mastery: Respond promptly to a bustling stream of calls, messages, and emails, setting high standards for timely communication.
Member Success Advocacy: Guide new members through a seamless onboarding process, infusing excitement into agreement forms, program details, and payment discussions. Foster lasting relationships with members, actively promoting their ongoing success.
Administrative Dynamo: Navigate order processing, billing wizardry, and maintain an inventory that’s always ready for action.
Logistical Marvel: Command the mail and packages domain, ensuring smooth deliveries and handling, including outgoing shipments. Be a guiding light in new hire setup and training, injecting energy into curriculum review and hands-on shadowing.
Innovative Collaboration: Collaborate with the team, sparking ideas to elevate the member experience. Dive into exciting projects and assignments, showcasing adaptability and a flair for innovation.
QUALIFICATIONS & REQUIREMENTS
High school diploma required. Bachelor’s or Associates degree in related field preferred.
1-2 years of experience in a customer-facing role, preferably in a medical or clinical office setting.
Proficient in MS Office 365, EHR/EMR systems, and scheduling and billing systems.
Exceptional interpersonal, verbal and written communication skills.
Excellent multi-tasking skills. Ability to efficiently perform job duties in a fast-paced environment with zero or few errors.
High level of ownership, accountability and initiative.
Flexible with a team-player mentality. Ability to work collaboratively and efficiently in an intimate clinical setting.
WHY JUMPSTARTMD?
Be part of a team that’s transforming health, empowering individuals, and celebrating over a million pounds lost.
Work in an environment that’s rich in innovation, backed by cutting-edge research, and personalized to perfection.
Join a tribe of passionate professionals across 13 locations, all committed to uplifting health and wellness.
With plans for geographical expansion soon, the sky’s the limit for your career growth and personal development.
BENEFITS & OFFERINGS
Opportunity for Growth: Collaborate with a passionate team to scale a best-in-class medical weight management and wellness program nationally.
Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions.
Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week.
401(k) plan with company match.
Accrued paid time off.
Wellness Support: Receive 4 annual paid wellness days, free JSMD services (Weight Loss and Bio-identical Hormone Therapy), and discounted JSMD products (e.g., Vitamin Therapy, supplements).
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees.