Overview Joining the American Red Cross is like nothing else — you become part of the world's largest humanitarian network. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. You will be part of a team of welcoming individuals who are exceptional, yet unassuming, diverse, yet uncompromising in unity.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. You will be cared for with competitive compensation and benefits, and you will be part of a community that respects who you are away from work as much as what you do at work.
What You Need to Know (Job Overview) As a Regional Mass Care Manager, you will be responsible for regional mass care planning to ensure essential disaster services, including feeding, sheltering, household pets, distribution of emergency supplies and reunification, are available and delivered in a seamless fashion. You will work with volunteers to ensure the communities you serve are ready to respond to disasters. Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Allowances may be provided for personal circumstances and local response activity. This role is not eligible for relocation assistance.
Key Responsibilities Empower Volunteers: Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area or functional activities throughout the region (mass care, response, community preparedness, recovery, planning and readiness).
Lead the Program: Implement disaster cycle services activities within the assigned geographic area or specific functional activities within the region.
Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, culturally and linguistically representative of the communities they serve. Cultivate and develop Disaster Leadership Volunteers to meet specific responsibilities in disaster readiness, preparedness, response, and recovery. Lead and empower a diverse team of volunteers.
Engage Community: Lead and coordinate efforts to prepare and mobilize communities and engage partners with specific functional expertise and assets for disasters and emergencies.
Manage in a Matrix: Build relationships and collaborate in a matrix management environment with internal partners, including employees and volunteers.
Know Your Communities: Act as the Red Cross disaster subject matter expert within the assigned geographic area to maximize presence and community engagement. Partner with organizations and leaders supporting frontline communities and resilience before, during, and after disasters.
Ready to Respond: Initiate and coordinate disaster relief operations in the assigned geographic area or functional activities in alignment with the Disaster Cycle Services Concept of Operations.
Minimum Qualifications Education: Bachelor’s degree required, or equivalent combination of education and related experience.
Experience: Minimum 5 years of related experience building, mobilizing, leading and developing volunteer teams to execute a social services program or service.
Travel: A current valid driver’s license and good driving record are required.
Required Skills and Abilities Excellent interpersonal, verbal, and written communication skills.
Analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
Proven ability to collaborate with diverse groups representing the community, manage multiple priorities, facilitate, solve problems, market, lead, and manage partnerships.
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to work outside of regular hours including nights and weekends.
Residency Requirements Chapter-based positions: Work daily in the assigned geographic area to engage and mobilize communities and support volunteers.
Regional positions: Work daily within the region to provide leadership and functional support, engage and mobilize communities, and support volunteers.
Physical Requirements The physical demands described here are representative of those that must be met to perform the essential functions. The employee is regularly required to sit, use hands, talk, and hear. The employee is frequently required to reach with hands and arms. The employee may stand, walk, or stoop; kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally up to 30 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus. Work environment is moderate noise; ability to work in a small cubicle and sit at a computer terminal for extended periods.
Preferred Qualifications Volunteer Leadership: Experience leading volunteer initiatives showing initiative, community engagement, and the ability to inspire and organize others without formal authority.
Relationship Building: Strong interpersonal skills to build and maintain professional relationships across teams and stakeholders.
Project/Program Management: Ability to plan, execute, and oversee projects or programs on time and within scope.
Disclaimer The above statements describe the general nature of the work and are not an exhaustive list of responsibilities, duties, and skills.
Benefits We offer a comprehensive package including:
Medical, dental and vision plans
Health Spending Accounts and Flexible Spending Accounts
PTO: starting at 15 days per year (based on status and tenure)
11 paid holidays (core and floating)
401(k) with 6% match
Paid Family Leave
Employee Assistance
Short- and Long-Term Disability and Insurance
Service awards and recognition
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered in accordance with applicable fair chance laws.
Interested in volunteering? Visit redcross.org/volunteertoday to learn more about our most-needed volunteer positions.
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