About Us
Apex Community Health Center is a community-based healthcare organization dedicated to providing accessible, high-quality, and compassionate care to all. We are expanding our team and seeking a detail-oriented, patient-focused Referral Coordinator / Patient Care Navigator to help support our growing patient population.
Position Summary
The Referral Coordinator / Patient Care Navigator is responsible for coordinating patient referrals, ensuring continuity of care, and assisting patients in accessing specialty services and community resources. The ideal candidate is highly organized, compassionate, and able to communicate effectively with patients, providers, and external partners.
Key Responsibilities
Coordinate and process patient referrals to specialty care providers, diagnostic testing, and community resources
Track referral status and follow up with patients and specialists to ensure completion of care
Assist patients in navigating insurance requirements and obtaining necessary authorizations
Maintain accurate records and documentation in the electronic health record (EHR)
Collaborate with providers, medical assistants, and behavioral health staff to support patient care plans
Provide patients with information, education, and support to overcome barriers to care
Ensure compliance with all regulatory and organizational policies
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Previous experience in healthcare (referrals, care coordination, case management, or patient navigation) strongly preferred
Knowledge of insurance authorization processes and medical terminology is a plus
Strong organizational and communication skills
Ability to multitask in a fast-paced environment
Bilingual (English/Spanish or English/Armenian) is a plus
What We Offer
Competitive salary (commensurate with experience)
Paid time off and holidays
Supportive and collaborative team environment
Opportunity to make a meaningful difference in the community