Job Description
Job Description
Join Ambassador for Children and Families (ACAF) as an RRH (Rapid Re-Housing) Case Manager II and become a vital part of our mission to empower individuals and families. In this role, you will provide compassionate, housing-focused case management, guiding participants toward securing and maintaining stable housing. By leveraging a strengths-based, client-centered approach, you will support families in achieving their self-set goals and building a foundation for a brighter future. We are seeking a dedicated professional committed to equity, inclusion, and innovative problem-solving to help us deliver high-quality, sustainable results.
Case Managers may serve:
- Individuals
- Families
- Domestic violence survivors
- People with mental illness, substance use, physical disabilities, or chronic health needs
- Those involved with DCFS or the justice system
- Assignments may include Permanent Housing, Permanent Supportive Housing, Transitional Housing, and Rapid Re-Housing, Employment, and Income projects.
Philosophy & Approach:
A.C.A.F Housing Services operates from a Housing First and Harm Reduction framework.
Services are trauma-informed, participant-centered, and strengths-based.
General Responsibilities:
- Uphold and embody A.C.A.F’s Core Values in daily practice.
- Maintain professionalism and high standards in all interactions.
- Coordinate with agency departments to meet participant needs.
- Attend staff meetings and participate in professional development.
- Work both independently and collaboratively in a team setting.
- Travel throughout Chicago for home visits and participant meetings.
Essential Duties:
Housing Support
- Maintain regular monthly contact with assigned participants and landlords.
- Prevent returns to homelessness through proactive engagement.
- Assess referrals for eligibility and enroll qualified participants promptly.
- Assist in apartment search, move-in support, and lease execution.
- Maintain landlord relations and advocate for housing quality and retention.
Case Management
- Identify and address barriers to housing stability.
- Provide coaching, referrals, and connections to employment, healthcare, legal, and social supports.
- Assist with budgeting, life skills, tenancy skills, and parenting support.
- Develop and update individualized goal-based action plans.
- Conduct regular home visits and follow-ups.
- Ensure children are appropriately enrolled in school and early childhood services.
Documentation & Reporting
- Maintain timely and accurate case notes and tracking in required systems.
- Prepare payment requests and follow up on rent collection and arrears.
- Collaborate with Finance to ensure lease compliance and payment processing.
- Contribute feedback for program development and evaluation.
Program Compliance & Support
- Ensure accurate data entry and reporting to internal and external stakeholders.
- Support program audits and adhere to funding and regulatory requirements.
- Assist with tenant feedback, surveys, and resident meetings.
- Recommend service improvements based on participant needs and outcomes.
Supervision
This position may include leadership responsibilities over junior case management staff when assigned.
Job Qualifications:
- High school diploma or equivalent required.
- At least 2 years of case management experience with homeless or vulnerable populations.
- Lived experience will be considered in place of formal education where appropriate.
- Must have access to a personal vehicle, valid driver’s license, and insurance (for applicable roles).
- Proficiency in Microsoft Office required;
- Experience with HMIS (Homeless Management Information System) or electronic case recordkeeping required.
- Familiarity with HUD guidelines, the Chicago CoC, and local housing systems preferred.
- Excellent communication, critical thinking, and organizational skills.
Physical Demands
- Frequent walking, standing, and traveling throughout Chicago.
- Regular lifting of 10–20 lbs.
- Ability to climb stairs and navigate housing units.
- Reasonable accommodations provided as needed.
Work Environment
- Hybrid work model (office, field, and remote work).
- Standard business hours with occasional evenings or weekends required.
- Office location: Ambassador for Children and Families main site.
Company Description
Ambassador for Children and Families (A.C.A.F) is committed to delivering services rooted
in dignity and respect. We connect individuals and families to opportunities in housing,
employment, food access, and other social supports. Each year, we serve hundreds of
resilient Chicagoans impacted by systemic inequities such as homelessness, food insecurity,
and social isolation.
Our programs are voluntary, strength-based, and trauma-informed, embracing a harm
reduction model. We meet participants where they are, focusing on individual goals and
holistic support.
A.C.A.F Core Values
- Integrity – We foster collaborative relationships built on trust and accountability.
- Growth – We promote curiosity, learning, and new possibilities.
- Equity – We advocate for inclusive access to opportunities and resources.
- Resilience – We pursue solutions through adversity, encouraging self-care.
- Hospitality – We build uplifting, welcoming connections with all who seek support.
Company Description
Ambassador for Children and Families (A.C.A.F) is committed to delivering services rooted\r\nin dignity and respect. We connect individuals and families to opportunities in housing,\r\nemployment, food access, and other social supports. Each year, we serve hundreds of\r\nresilient Chicagoans impacted by systemic inequities such as homelessness, food insecurity,\r\nand social isolation.\r\nOur programs are voluntary, strength-based, and trauma-informed, embracing a harm\r\nreduction model. We meet participants where they are, focusing on individual goals and\r\nholistic support.\r\n\r\nA.C.A.F Core Values\r\n- Integrity – We foster collaborative relationships built on trust and accountability.\r\n- Growth – We promote curiosity, learning, and new possibilities.\r\n- Equity – We advocate for inclusive access to opportunities and resources.\r\n- Resilience – We pursue solutions through adversity, encouraging self-care.\r\n- Hospitality – We build uplifting, welcoming connections with all who seek support.