Position: Full-time, M – F, some evenings and weekends required
Classification: Nonexempt
Department: Shelter and Transitional Living
Reports to: Director of Shelter and Transitional Living
Location: 505 N. East Avenue, Waukesha
Job Description
Mission
We provide safety, shelter, and support to empower all impacted by domestic abuse, sexual violence, child abuse, and trafficking.
Summary/Objective
The Rapid Re-Housing Project Manager is a direct service position and is responsible for coordinating housing and supportive services for survivors and their children who are experiencing homelessness due to domestic violence.
Essential Duties and Responsibilities
Proactively seek out new housing opportunities and resources to assist families with housing.
Establish and maintain ongoing relationships with landlords and other housing providers, including acting as a liaison between landlord and client as needed.
Assist in developing and encouraging adherence to a personal budget through proactive housing and budget educational sessions to assist clients in obtaining and maintaining their housing.
Assist participants in the development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency. Develop and maintain an effective and timely referral network to ensure ongoing direction and support as needed.
Provide proactive home visits to ensure stability and further progress towards self-sufficiency. This includes support, advocacy, reducing isolation, listening, problem-solving, and identification of resources.
Perform housing unit inspections to comply with federal housing quality standards.
Coordinate and conduct program intake in alignment with HUD guidelines, including assessment of safety and housing needs.
Provide ongoing support and follow-up that supports survivors in developing individualized plans that promote empowerment, enhance safety, and identify/reduce barriers for clients and their families.
Attend Housing Action Coalition meetings and participate in appropriate committees/groups.
Attend Wisconsin Balance of State meetings and participate in appropriate committees/groups.
Participate in Waukesha County Point in Time events
Provide mediation and advocacy with landlords on the client's behalf to develop a workable plan to obtain and or maintain housing.
Create and maintain consistent verbal and written communication channels between several parties (i.e., tenant, landlord, referral source, collaborating agencies, debtors, and creditors).
Provide information and referral assistance to appropriate social service agencies and/or community programs.
Maintain accurate and complete records and statistics, e.g., complete daily case notes, observations, client interactions, and communications while maintaining the confidentiality of clients in accordance with Agency and HUD requirements.
Assess clients for risk of suicide attempts.
Conduct presentations and assist in training sexual assault and/or domestic violence advocates.
Answer Hotline as directed.
Attend regular team meetings, monthly staff meetings, and other meetings as requested.
Provide crisis intervention, advocacy and provide community referrals for clients.
Adhere to organizational compliance with all local, state, and federal regulatory agencies.
Ensure the completion of client-related paperwork, case notes, and statistics in accordance with agency procedures.
Ensure compliance with all safety and work rules and regulations. Ensure the maintenance of departmental housekeeping standards.
Use a computer to create, maintain, and enter information into databases.
Completes other duties as needed and/or requested by the supervisor to align with the mission and vision of the organization.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills
Knowledge of domestic violence and sexual assault/abuse as well as child abuse and neglect and human trafficking.
Successful experience working with and navigating housing programs. Rapid Re-Housing experience is a plus.
Knowledge of WI landlord/tenant laws.
Experience with Coordinated Entry or similar prioritization lists.
Strong crisis intervention skills.
Excellent communication and public speaking skills, Written and oral – talking and writing effectively in order to convey information appropriately to the needs of the audience.
Proficient with Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability and willingness to work individually and as part of a team with other staff to provide services to clients.
Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times.
Reading Comprehension - understanding written sentences and paragraphs in work-related documents.
Manage one's own time.
Actively looking for ways to help people.
Adjusting actions in relation to others' actions.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Monitor/assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Education & Experience
Minimum 3-5 years of direct experience navigating housing systems and successfully securing housing for DV/SA survivors and/or the unhoused.
Language Skills
Ability to read, write, and comprehend English.
Reasoning Ability
Ability to utilize critical thinking- such as using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Certificates, Licenses, Registrations
Requires a valid Wisconsin Driver's license and proof of insurance – reliable means of transportation.
Physical Demands
Movement between buildings and up and down stairs is required.
Some filing is required.
This would require the ability to lift to 25 lbs.
Work Environment
Works predominantly indoors but does move between locations.
The noise level in the work environment is usually moderate.
The employee will perform some work-related travel.
ADA
The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
AAP/EEO
The Women's Center is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.
Digital Fingerprints/Criminal Background Check for TWC Applicants
What information will be requested at the time of the fingerprinting reservation?
Full legal name
Full current address
Date of birth
Gender
Social Security number
Height
Weight
Hair color
Eye color
Ethnicity
Place of birth
Citizenship
Primary ID (photograph and signature, non-expired)
Government-issued driver's license
Learner's permit (plastic card only with photo and signature)