Quality Improvement Specialist- LMHC, LMSW, LMFT, LCSW Join to apply for the Quality Improvement Specialist- LMHC, LMSW, LMFT, LCSW role at CN Guidance and Counseling Services, Inc
Overview Develop and monitor program goals and outcomes and provide quality improvement training for staff to facilitate achievement of goals.
Education Required Master's degree with a license in health and human services (i.e. LMHC, LMSW, LMFT, LCSW).
Experience Required Knowledge of quality management issues. Four years of experience in behavioral health program operations.
Responsibilities Develop and monitor program outcome measures and maintain statistical data on them.
Develop and monitor program satisfaction survey process and maintain statistical data on it.
Maintain current regulatory guidelines for all licensed programs and monitor program activities against these guidelines.
Conduct announced and unannounced audits of randomly selected program records.
Participate in investigation of incidents as required.
Identify problem areas, topics, policies, or undesirable outcomes in cooperation with Directors and senior management; assist in developing systems to overcome challenges.
Assist and/or participate in training programs for staff using internal and external resources including experienced staff, outside consultants, printed materials, and videos.
Participate in task groups and committees that work toward agency quality improvement initiatives.
Complete QI training during onboarding and participate in QI refresher training as needed.
Identify and implement quality improvement trainings and activities as part of professional development goals.
Cultivate a culture of inclusion that respects individual strengths, views, and experiences to drive better decisions and outcomes.
Adhere to safety protocols and maintain a safe working environment for all employees.
Other duties as assigned.
Benefits Medical
Dental
Vision
$0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
Flexible Spending Account
403(b) retirement plan
Long Term and Short Term Disability
Legal Plan
Dependent Care Expense Account
Life Insurance/Supplemental Life Insurance
Pet Insurance
HRA
Training programs including a Mentorship program
Employees may be eligible for Federal/Public Student Loan Forgiveness
Career growth and promotional opportunities
CN Guidance and Counseling Services, Inc. is an equal opportunity employer and prohibits discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.