Quality Improvement Project Manager - BIDMC (Hybrid)
When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.
Job Summary
This position is responsible for facilitating the work of performance improvement activities and the rigorous evaluation of those activities. The position will manage a portfolio of a variety of projects supporting the division and department quality and quality improvement initiatives. They will also draw upon technical skills to determine data needs, design collection tools and reports, query data from data repositories, validate, analyze, and summarize trends. Incumbent must have exceptional interpersonal and leadership skills, the ability to facilitate interdisciplinary teams, and provide expert performance improvement guidance and mentoring to individuals and teams. The incumbent may manage the life cycle of grants and contract opportunities supporting this work.
This role will lead large, cross-disciplinary projects aimed at improving flow, efficiency, and overall operations across the organization. Key initiatives include supporting ancillary services like radiology and pharmacy that span both inpatient and outpatient settings. The primary focus will be on advancing quality initiatives, High Reliability work in collaboration with the CMO, and supporting the DFCI cancer collaboration.
Essential Responsibilities
Develop project scope, goals, and objectives, success criteria, assumptions, and team membership through rigorous analytical processes in collaboration with project sponsor(s).
Advocate interdisciplinary participation in all improvement efforts. Negotiate and define scope of services provided to teams.
Ensure effective project planning. Design communication strategies for project progress.
Provide project guidance to operational project leaders and sponsors.
Analyze projects by vice presidents or department leaders to assess organizational potential and strategic alignment.
Participate in organizational Committees and Councils as assigned (member or support staff).
Collaborate with others to develop and execute redesign and performance improvement models. Identify strengths and weaknesses of teams and learning opportunities for individuals and teams.
Develop approaches to quantify and report on key performance measures in all improvement work.
Provide training in project management and performance improvement. Mentor team leaders and teams.
Partner with sponsors and team leaders to strategize team project plans.
Ensure equal participation by team members, providing feedback to all levels of the team.
Facilitate alignment of goals across the organization. Actively seek information from all customers.
Identify sources of data for teams, including internal and external benchmarking information.
Facilitate the documentation of process flows (current/future state).
Design data collection methods and data analyses to support team efforts.
Required Qualifications
Bachelor’s degree in Business or Healthcare Management required; Master’s degree in Business or Healthcare Management preferred.
1+ years of related work experience required.
Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access) and other web-based applications; ability to produce complex documents, perform analysis, and maintain databases.
Preferred Qualifications
At least 5 years of QI/PS experience in a healthcare setting.
Excellent skills in client management, team building, and motivating large groups.
Competencies
Decision Making: Ability to make decisions guided by precedents, policies, and objectives.
Problem Solving: Ability to address complex, non-recurring problems with innovative solutions.
Independence of Action: Ability to set goals and determine how to accomplish defined results with guidance.
Written Communications: Ability to summarize and communicate complex information in varied written formats.
Oral Communications: Ability to comprehend and communicate complex verbal information.
Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies.
Team Work: Ability to lead small projects or work groups, fostering a collaborative environment.
Customer Service: Ability to provide high level of customer service and staff training.
Physical Nature Of The Job
Satentary work: Exerting up to 10 pounds of force occasionally; sitting most of the time. Walking and standing required only occasionally.
Pay Range
$72,987.00 USD - $108,992.00 USD
The pay range listed for this position is the annual base salary range the organization expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, etc.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.