Overview Quality Improvement Manager needed for ICAN in Utica, NY. Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with an emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Full-Time Quality Improvement Manager position.
Pay rate is $62,000 - $68,000 per year.
Responsibilities Lead the agency's quality improvement initiatives in partnership with the Director across a diverse portfolio of programs.
Ensure all services meet or exceed standards established by stakeholders and oversight agencies.
Identify trends that could impact client outcomes and promote a positive agency image.
Direct supervision and oversight of the Quality Improvement staff; provide support and guidance to department staff.
Interpret, implement, and oversee agency audits; ensure compliance with state, federal, and contractual requirements.
Develop procedures and continuously evaluate effectiveness and currency of quality standards.
Develop, implement, and monitor corrective action plans for programs and the agency.
Collect, analyze, and translate outcome and performance data into actionable recommendations.
Lead the quality improvement program in identifying, investigating, and correcting quality issues.
Maintain and collate data related to client satisfaction surveys and client quality calls across all programs.
Address, coordinate, and resolve consumer complaints in coordination with the Compliance Department.
Oversee the incident reporting system and participate with the director to lead the internal Incident Review Committee.
Ensure agency adherence to HIPAA and assist the Compliance Officer in maintaining guidelines.
Provide training and technical assistance to staff on QI practices, documentation, and data integrity.
Assist with Utilization Review and Case Record Management as directed to meet client needs and program requirements.
Participate in and represent the agency on internal and community committees as designated by supervisor.
Additional duties may be assigned as needed.
Education/Experience Bachelor's degree (B.A.) from a four-year college or university in human services or related field; and a minimum of three years of experience in the human services field.
Must possess relevant experience in an OMH, OCFS, TBI/NHTD and/or non-profit agency capacity.
An equivalent combination of education and experience will be considered.
Minimum supervisory experience of 1-2 years is preferred.
Valid NYS Driver's License required.
To Apply: https://ican.family/career-opportunities/