Director of Quality Improvement
Job Responsibilities
Accountable for the development, implementation, and management of the Patient‑Centered initiatives for GLBHC. Responsible for achieving initial recognition and sustaining recognition in collaboration with site/department management. Educate staff on Patient‑Centered concepts and QI processes and engage staff to participate in QI activities. Update and revise policies and procedures as needed in support of quality initiatives. (40%)
Responsible for the development and implementation of the corporate plan for continuous quality improvement. Establish and measure quality indicators periodically per QI reporting schedule. Review and evaluate patient medical records to assess quality indicators. Develop and utilize tools and electronic methods of data collection and reporting. Develop, evaluate, and maintain quality dashboards and performance metrics. Present reports to the QI Steering Committee and requested meetings. (20%)
Serve as population health management leader for GLBHC. Function as an expert in electronic analytic tools to produce needed reports and UDS/grant reports. (5%)
Maintain expert knowledge of electronic health record data integration for quality reporting. Collaborate with IT staff to assure effective data capture and reporting capabilities. (3%)
Provide QI leadership to the Clinical Leadership Team by targeting low‑performing indicators with improvement strategies, developing timelines to track changes, ensuring strategies are effective, and reporting progress. Collaborate with GLBHC staff to use the PDSA model for continuous improvement. (10%)
Collaborate with site managers, providers, and other GLBHC leaders in QI activities and assist in building a culture of excellence, striving to achieve HRSA National Quality Leaders designation. Chair the Quality Improvement Steering Committee and report to the GLBHC Board Policy and Quality Committee. Make recommendations to the Executive Team regarding the Quality Improvement Plan and implementation strategies. (10%)
Interact with Qualified Health Plans related to PCMH and HEDIS. Directly supervise the Chronic Care Outreach Coordinator, Incentive Specialist, and other QI grant‑funded staff. (7%)
Review and evaluate quality‑related grant opportunities and academic data requests for the organization. Participate in the Grants and Special Projects Committee. (3%)
Participate in quality‑related programs that may be local, state, or nationally driven (e.g., Quality Improvement Directors Network – MPCA; HRSA’s Great Lakes Practice Transformation Network). (2%)
Perform other duties as assigned.
Qualifications
Education: Bachelor’s degree in public health, nursing, or health administration required. Master’s degree preferred. Equivalent experience and training may be considered.
Licensure: Registered Nurse (RN) if applicable.
Experience: At least two years of clinical quality improvement experience (implementing, monitoring, evaluating quality initiatives). Prior experience managing teams or team processes is required. Experience planning, developing, and maintaining new programs is required. Previous experience working in an FQHC is preferred.
Skills: Effective written and oral communication; ability to organize personnel to achieve results; attention to detail; ability to produce, interpret, and monitor data for decision‑making; proficiency with Microsoft Office or similar applications.
Interpersonal skills: Prioritize tasks, handle multiple tasks efficiently; communicate with a diverse population including physicians, providers, clinical personnel, and administrators.
Physical effort: Must be able to sit, stand, walk for an entire workday; lift, carry, push, pull, or twist up to 25 lbs occasionally.
Hours of work: Full‑time; flexible and varied.
Travel: Travel within GLBHC service area; some out‑of‑town travel may be required. Reimbursement per GLBHC policy.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.