Quality Consultant
Provides consultant expertise and leadership to teams for better outcomes. Supports BSWH strategy to deliver high-quality, safe care. Achieves excellence by following regulatory statutes, policies, and procedures.
Essential Functions of the Role:
- Serves as an internal consultant for quality and patient safety initiatives and small to medium scale projects through BSWH.
- Facilitates, coordinates, and manages projects for quality improvement teams, strategic planning sessions, and other meetings and committees as needed.
- Coaches and mentors teams and managers in the provision of quality, patient safety and other regulatory issues.
- In partnership with teams and managers, develops indicators and finds improvement opportunities. Monitors and evaluates care quality based on evidence, regulations, and data testing.
- Identifies regional, system, and industry best practices, providing feedback to managers and team members.
- Provides subject matter expertise and comprehensive measurement testing for quality improvement initiatives across the organization.
- Prepares and submits timely reports on work team progress to stakeholders. These reports include progress, potential barriers, lessons learned, and related topics for all strategic improvement priorities.
- Works with staff to use audit strategies, data extraction, observation, surveys, focus groups, or other tools to improve care and service quality.
- Participates in design, development, and implementation of facility learning forums.
- Participates in unit and/or facility huddles.
- Helps the ZERO Harm rounding process as directed by leadership.
- Stay aware of the latest developments, advancements, and trends in quality improvement reporting and testing. Attend seminars and workshops, read professional journals, and participate in professional organizations.
Key Success Factors:
- Extensive knowledge of tools and techniques of quality performance measurement and data testing.
- Extensive knowledge of Texas, Joint Commission and CMS standards.
- Extensive knowledge of trends, developments, and research in providing high-quality safe care.
- Skilled facilitator, coach, consultant, influencer, management and strategic thinking skills.
- Skilled in the use of computers, and related software applications.
- Exceptional verbal, social and written communication skills.
- Able to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, regulatory issues.
- Able to work collaboratively and effectively with a wide range of stakeholders, and across organizational lines and teams.
- Able to identify and deploy required project management processes, tools, and templates needed to successfully drive initiatives.
- Able to partner with key stakeholders to identify impediments to success and recommend and implement corrective actions and/or mitigation.
- Able to work alone or with varying levels of direct or indirect supervision and guidance.
- Able to appropriately prioritize tasks to meet desired deadline.
- Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), or role-appropriate certification preferred.
- Licensed clinician such as nurse, physical therapist, occupational therapist, dietitian, respiratory therapist, etc. preferred.