Location Requirement: Applicants must reside in South Carolina, North Carolina, Georgia, Tennessee, Louisiana, Alabama, Kentucky, or Virginia.
Are you a client-focused professional looking to transition into the legal field? Do you thrive in fast-paced environments where clear communication, empathy, and attention to detail are key? If so, The Jeffcoat Firm invites you to bring your customer service or client experience to a meaningful role where you'll help individuals navigate some of the most difficult times in their lives.
The Jeffcoat Firm is committed to delivering outstanding legal representation across South Carolina. Under the leadership of CEO Michael Jeffcoat, our team is made up of ambitious and resilient professionals driven by a shared passion for client service and mutual support.
We are actively hiring Pre-Litigation Case Managers to join our growing team. In this role, you’ll serve as a critical liaison between clients, attorneys, and providers supporting each case from intake to demand preparation. You’ll help ensure that each client feels heard, supported, and informed throughout the legal process.
You do not need prior legal experience to be successful in this role. We’re looking for coachable, detail-oriented individuals with strong communication skills and a desire to grow in a collaborative legal environment.
Responsible for accurately documenting all case actions and client communications
Interact with clients by providing status updates and guidance on medical treatment and the personal injury process
Develop and maintain strong client relationships through responsive and empathetic communication.
Collect, review, and organize relevant case documentation, including evidence and legal records, to support attorney review and case preparation.
Review medical records and billing statements to support demand preparation
Draft detailed and accurate demand letters based on the case facts and medical treatment.
Collaborate with attorneys and team members to ensure all client needs and case milestones are addressed in a timely and organized manner.
Requirements
Who you are:
High school diploma or equivalent required.
Minimum of 2 years of client-facing or customer service experience—no prior legal experience necessary.
A strong communicator with excellent interpersonal, verbal, and written communication skills.
Coachable, eager to learn, and open to feedback in a collaborative environment.
Highly adaptable and able to stay organized while managing multiple tasks in a fast-paced setting.
Strong attention to detail with a commitment to accuracy and follow-through.
Proficiency in Microsoft Office; Litify experience is a plus.
Why you’ll love it here:
Competitive compensation based on the position you’re hired for and internal equity.
Remote work environment
Enjoy a comprehensive benefits package including medical, dental, and vision coverage. Take advantage of parental leave & a 401k plan with an employer contribution.
Recharge with our generous vacation policy, including 12 paid holidays.
Our Firm believes in making our community a better place and paying all successes forward. We offer 8 hours of volunteer time off per quarter.
We provide supportive leadership, expect accountability and transparency, and focus on outreach.
Schedule: Monday – Friday, 8:30 AM – 5:30 PM.
Compensation Range: $23-26 per hour.
Our Commitment to Diversity & Inclusion
The Jeffcoat Firm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Application Process:
If you are unable to apply online due to a disability, please contact Talent Acquisitions at hiring@thejeffcoatfirm.com.