Pre-Litigation Case Manager

Summary: Bilingual plaintiff's personal injury pre-litigation case manager: professional-sounding on the phone, client diary, treatment, records collection

Seeking a bilingual, experienced personal injury case manager to focus on pre-litigation work.

Benefits:

• Low-deductible open-network PPO health insurance (employer contributed)
• • Extremely discounted dependent plan premium for your children
• Dental
• Vision
• Life Insurance (term, $100k)
• 14 PTO days per year, accruing every paycheck (unified vacation/sick time), grows by 1 extra day per year of employment
• Additionally, an average of 16 fixed, paid holidays per year (includes MLK, Memorial, Juneteenth, Independence Day and, if needed, a day to bridge the weekend, Labor Day, Thanksgiving, Black Friday, and winter break that includes Christmas and New Year's, not including the weekends surrounding it)
• = total of 30 days off in the first year

Responsibilities:

• Managing the treatment phase of a case’s lifecycle.
• Daily interactions with clients, adjusters, and medical providers to gather information.
• Serving as the client’s treatment liaison through pre-litigation.
• Helping clients understand the claims process and updating them throughout.
• Setting up claims with insurance companies, sending out LOPs/LORs.
• Document all incoming and outgoing calls in case management software notes.
• Reporting to and updating attorneys on the status and specifics of each case.
• Request and review medical records, with affidavit/declaration and ensuring records are complete and in proper form.
• Field all incoming calls.
• Coordinating the output of prelitigation and litigation demands with the help of paralegals and attorneys as needed.
• Verifying medical costs at the settlement phase and obtaining reductions.

Qualifications:

• Required to have a minimum of 2 years of experience as a pre-litigation case manager or legal assistant for a plaintiff’s personal injury law firm to be considered.
• Required to be bilingual in English and Spanish, spoken and written, and able to fluently interact with Spanish-speaking clients.
• Bachelors degree preferred.
• Comfortable with the process of obtaining and organizing medical bills and records from providers and clearinghouses.
• Ability to prioritize and multitask, sometimes changing tasks as urgent obligations arise.
• Excellent written and verbal communication skills.
• Deadline- and detail-oriented.
• Competency in a paperless office (digitization, shared cloud, case management software, collaborative editing and sharing of revisions)
• Capable of using software like PDF Expert to edit, convert, redact, sign, form fill, extract, OCR documents.
• Mycase case management software experience is a plus.
• Ability to quickly adapt to new technological tools and processes as they are adopted.
• Professional appearance and behavior expected.
• Ability to maintain a high degree of discretion in dealing with confidential information.