Overview
Headquartered in Torrance, California, we focus on catastrophic brain injury cases throughout the United States. A fantastic and rare opportunity to be an integral part of a reputable, and rapidly growing law firm that handles significant TBI and catastrophic cases in a positive team-focused environment while working alongside two "superstars" in the personal injury field. There is an opportunity to join our management team.
We are looking to expand our Pre-litigation department and are in immediate need of an EXPERIENCED PRE-LITIGATION Case Manager. The ideal candidate has personal injury pre-litigation case management experience and is comfortable handling severe client injuries with large policy limits. Day-to-day tasks include frequent client contact, medical records collection, review, and analysis, assisting clients with medical providers, appointments, liability investigations, insurance claims processing, resolving property damage and loss of use, preparing files to submit to our demand department, and providing superior client service.
ONLY EXPERIENCED CASE MANAGERS APPLY THIS IS NOT ENTRY LEVEL
CASEPEER EXPERIENCE PREFERRED
Responsibilities
Manage all aspects of the PI claims in the pre-litigation phase
Provide excellent and timely customer service to clients
Actively medically manage each assigned matter with attorney approval, including reviewing medical reports and medical recommendations, assisting with scheduling medical appointments, obtaining referrals for additional medical treatment, appointment reminders, etc.
Gather all necessary documents for demand writing team and organize using CRM technology
Assist and act as a liaison for other departments within the firm
Provide support to the staff and Attorney with preparing breakdowns
Handle case load of 100+ files
Perform other duties as assigned by Management and/or Team Leaders
Skills/Qualifications
2+ years’ experience in Personal Injury Pre-litigation handling severe client injuries and large policy limits in a law firm setting
Bilingual (English and Spanish)
Closer skills preferred
Tech savvy and comfortable working in a paperless system
Time management and attention to detail is important
Possess exceptional organizational skills as well as effective oral and written communication skills
Experience in a medical office is a plus
Self-Starter with the ability to effectively manage multiple tasks at once in a fast-paced environment
Ability to handle high call volume - incoming and outgoing
Previous experience with CRM software such as CASEpeer preferred but not required
Proficiency in MS Office suite
Proficiency working with a case management software preferred
Positive attitude, eagerness, and ability to learn new processes and technology
Ability to use copier, scanner, fax, and computer
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
LAW OFFICES OF ERICA CHAVEZ offers a comprehensive employee benefits package, including life insurance, health, vision, dental insurance, 401k, PTO, free parking, referral program, incentives and bonuses, social outreach opportunities, holiday parties, team bonding events, opportunities for growth and learning from two big names in our field. Join our relaxed, friendly, upbeat environment with unlimited free snacks. BIG OPPORTUNITIES for advancement and opportunities to join our management team.