Patient Care Coordinator
AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.
The main responsibility of the Patient Care Coordinator is to correspond with patients, caregivers and team members. The Patient Care Coordinator will act as a first point of contact with patients by carefully evaluating and assessing the purpose of the call, prioritizing and triaging if indicated. The Patient Care Coordinator will also prepare shipping materials and documents for the pharmacy technicians as needed. All tasks requiring clinical decision making will be triaged to the pharmacists.
To be successful in this role, you should have excellent communication abilities, business acumen, and be highly motivated to meet objectives and goals.
Duties And Responsibilities:
- Receiving and triaging inbound phone calls.
- Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
- Record activities in the patient database and follow up to secure services for our customers by contacting physicians offices, pharmacies, and other external entities to ensure patients needs are being met.
- Schedule prescription shipments directly with patients, physicians offices, or patient affiliates
- Receiving and completing scheduling calls via dialer or outbound queues.
- Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary.
- Contacting physicians for missing or required information.
- Processes document intake queue for pharmacy technician processing.
- Prepares shipping materials for packing stations
- Performs other related duties as assigned by management