Description:
Pharmacy Care Coordinator
Contract to Hire
Contract pay rate- $29/Hour Weekly Pay
Schedule- Monday - Friday 9AM-6PM
Location- 19500 IH 10 W San Antonio, TX 78257
Job Summary:
The Pharmacy Care Coordinator will effectively support the successful implementation and execution of all pharmacy programs and processes. The Pharmacy Care Coordinator will provide support to the pharmacy staff to ensure applicable program processes and operational responsibilities are met. The Pharmacy Care Coordinator will be responsible for determining eligibility of members applying for the Medical Assistance Program (MAP). This position will also provide support in troubleshooting any member issues identified by the pharmacy staff during member outreach calls. May serve as a subject matter expert for other Pharmacy Care Coordinators on the Quality Pharmacy team.
Essential Job Functions
1. Receives and responds to escalated pharmacy inquiries from all communication venues: e.g. phone queue, portal, claim queue, department e-mail box or fax.
2. Coordinates and assists initial screening of MAP enrollment requests via all communication venues; as well as administrative preparation for clinical staff.
3. Conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys/screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients.
4. Initiates the process of granting, modifying, denying, or terminating assistance, or referring applicants to other agencies for assistance.
5. Collects and maintains eligibility information in an appropriate and confidential manner.
6. Interviews applicants by phone for program requirements
7. Enters all assigned applications within a specified time frame in order to ensure eligibility deadlines are met accordingly.
8. Exhibits excellent phone and communication skills while providing complete and accurate information to customers.
9. Requests additional or supplemental information via correspondence in order to complete applications.
Additional info:
2 weeks of training, Monday-Friday from 8am - 5pm.
After training, the schedule will be 9am-6pm.
Work Schedule is Monday - Friday