Pharmacy Care Coordinator

Large medical managed company is looking for Pharmacy Care Coordinator's! This is for a contract to hire position in San Antonio TX. This role provides support to the pharmacy staff to ensure applicable program processes and operational responsibilities are met.

Work Location: 19500 IH 10 W, BLDG 1, San Antonio, TX, USA, 78257

Pay: $20.00/hr (Paid weekly)

Contract to Hire : 10/20/25 - 01/30/26

Hours: 8:00AM - 5:00PM / Mon -Fri (40 hours/week)

Job Summary:
The Pharmacy Care Coordinator (PCA) will effectively support the successful implementation and execution of all pharmacy programs and processes. The PCA will provide support to the pharmacy staff to ensure applicable program processes and operational responsibilities are met. The PCA will be responsible for determining eligibility of members applying for the Medical Assistance Program (MAP). This position will also provide support in troubleshooting any member issues identified by the pharmacy staff during member outreach calls.

Responsibilities:

• Handles escalated pharmacy inquiries across multiple communication channels (phone, portal, email, etc.) and coordinates initial MAP enrollment screening and administrative prep for clinical staff.
• Manages in-bound/out-bound calls for scheduling, screenings, reminders, census tracking, and distributing materials to clinical teams or patients.
• Processes program applications by initiating, modifying, or terminating assistance and collecting eligibility info confidentially and accurately within deadlines.
• Ensures quality communication by providing accurate information, requesting supplemental documents, and maintaining up-to-date knowledge of program requirements.
• Supports operational efficiency by meeting productivity standards, assisting with projects and reports, and delivering exceptional customer service to all stakeholders.

Qualifications:

• High School Diploma or GED required.
• Two (2) years of administrative support experience.
• At least six months experience in a medical setting.
• Basic knowledge of Microsoft Office products, including Word and Outlook.
• Must be able to work independently, with some supervision and direction from manager.
• Must possess and demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers and managers.
• Must maintain and demonstrate a high degree of professionalism to include both personal conduct and appearance at all times.
• Possess medical terminology knowledge base.

Preferred Qualifications:

• Certified Medical Assistant training or certification preferred.
• Two (2) or more years of experience in a physician's clinic or hospital preferred.
• Bilingual language proficiency (English/Spanish).