Overview Are you self-motivated and passionate about making a positive impact? Do you have strong documentation skills and a knack for advocacy? Connections Case Mgmt is seeking a full-time Personal Agent (Case Manager) to work in the Coos Bay, Oregon office. We are a Support Services Brokerage and a nonprofit 501(c)3 that provides case management to adults with intellectual and developmental disabilities living in Coos, Curry, Douglas, and Klamath counties.
Position Available: We are seeking a full-time Personal Agent (Case Manager) to work in our Coos Bay office. This is a 40-hour-per-week position within core hours of 8:00am – 4:30pm, Monday through Friday, with periodic flexibility to accommodate customer or organizational needs. This is a comprehensive case management position, not a direct support role.
As a Personal Agent, you will help customers and their families navigate services. Through a person-centered process, you will plan, develop, and implement individualized support plans (ISPs) based on needs, goals, and dreams. You will advocate for customers to obtain needed services, resources, exceptions, etc., provide choice advising, and facilitate connections with providers. You will monitor the quality of services and address changes in need and emergent issues.
Responsibilities
Meet with customers and their chosen participants to plan, develop, and implement ISPs.
Advocate with and on behalf of customers to obtain needed services and resources.
Provide choice advising and facilitate connections with providers.
Monitor quality of services and respond to changes in need and emergent issues.
Qualifications
Strong computer skills, including MS Word, Outlook, and some Excel.
Strong documentation and written communication skills; ability to produce and maintain accurate documentation.
Excellent verbal communication skills; ability to communicate effectively with a variety of people and agencies.
Interpersonal skills and relationship-building abilities with customers, families, partners, and staff.
Strong organizational and problem-solving skills; ability to work independently and meet deadlines.
Minimum Qualifications
A bachelor’s degree in behavioral or social sciences or a closely related field; or
A bachelor’s degree in any field with one year of human services related experience; or
An associate’s degree in a behavioral or social science or related field with two years of human services related experience; or
Three years of human services related experience.
Oregon Class C driver’s license with acceptable driving record and valid insurance.
Ability to pass a background check.
Residence in Oregon and within the counties served (or reasonable distance).
Desirable Qualifications
At least 6 months of case management experience.
Knowledge of the public service system for developmental disabilities services in Oregon.
Why Work at Connections?
We care about our customers, our employees, and the work we do. We value building authentic rapport with customers and families, keeping caseloads manageable to ensure quality interaction, and supporting staff with training and benefits.
Compensation & Benefits
Compensation is $31.75 per hour to start, with an increase to $32.75 after successful orientation. Benefits include:
Access to company vehicles for meetings/work-related travel
Application & Deadline
Application deadline: 10/15/2025. Due to volume of applications, we will contact only those selected for an interview. If you are not contacted, we appreciate your time and interest. To learn more about Connections, visit our website: www.connectionscm.org