Overview Permanent Supportive Housing Case Manager II- 11-145-SC/Center of Hope, Orange County
The Case Manager II focuses on Tenancy and Sustainability services, encompassing two main areas: Housing Stabilization Program or Permanent Supportive Housing. It provides holistic, strength based, harm reduction case-management services with emphasis on housing stability and retention, including removing barriers, scheduling, budgeting assistance, and linking residents to resources. The role involves visiting housing options, building rapport with landlords, and participating in Coordinated Entry System (CES) housing match meetings, as well as engaging with community supports in the Permanent Supportive Housing track.
Note: The Salvation Army is an international movement and faith-based organization; the mission statement reflects its Christian values and service without discrimination.
Essential Functions Case Management: Provide holistic, strength based, harm reduction case management in a timely, efficient, and effective manner; maintain an active caseload; help homeless and/or housed individuals remove barriers to housing; create case plans and perform needs assessments; meet with residents on caseload at least four times per month; enter resident case notes weekly in internal and external databases; use conflict management, de-escalation, and crisis intervention techniques in emergencies.
Housing Navigation: Assist residents with obtaining documents needed for housing; research and visit housing options for low-income individuals and seniors; build rapport with landlords and property managers; assist in locating and securing permanent housing through outreach to housing authorities and social service agencies.
Housing Sustainability and/or Permanent Supportive Housing: Facilitate use of community resources to help residents integrate into the community; conduct in-home or community visits using step-down approaches (Critical Time Intervention - CTI); teach basic life skills; educate residents on tenant rights and responsibilities; provide proactive follow-up to support stability and self-sufficiency; coordinate engagement in the community; prepare and conduct life skills classes and coordinate with outside vendors to offer classes (budgeting, nutrition, AA/NA, work readiness, tenant rights, etc.); utilize harm reduction to deliver client-centered services; coordinate celebrations and act as a liaison between landlords and clients for housing-related issues.
Record Keeping: Maintain proper documentation including housing documents, resident goals, monthly reporting, and resident electronic files; enter resident notes into HMIS, CES System, Wellsky, CalOptima in a timely manner; ensure timely submission for CalOptima (CalAIM) billing; perform other duties as assigned.
Qualifications By virtue of direct contact with people in Salvation Army programs, candidates must understand The Salvation Army’s Christian mission.
Bachelor’s in social work or equivalent degree (preferred).
Minimum 1 year experience in case management working with people in recovery, mentally ill and/or homeless.
1 year experience with HMIS or Wellsky (preferred).
Experience with tenant/landlord relationships preferred.
Must be in good physical and mental health to meet position demands.
Skills, Knowledge & Abilities Driving requirement with clean MVR check. Bilingual English/Spanish preferred.
Detail-oriented with ability to complete file requirements and ensure contract compliance.
Knowledge of tenant rights and responsibilities and strengths-based case management.
Sensitivity to cultural and socioeconomic characteristics of the population served.
Effective communication with co-workers, community members, and residents; ability to handle crisis calls nights/weekends/holidays.
Proficient in using computerized databases for resident file management; Microsoft Word, PowerPoint, Excel, Outlook.
Compensation & Working Conditions PAY RATE: $26.00-$28.00/hr.
Working Conditions: Ability to walk, stand, bend, squat, climb, kneel and twist; ability to grasp, push, pull objects; operate computer, fax, and telephone; lift up to 40 lbs; ability to drive and conduct in-home visits with clients.