Overview
Arlington Heights, IL. Referrals increase your chances of interviewing at PCC Community Wellness Center by 2x. This position is listed as part of the Outreach Specialist / Care Coordinator family with responsibilities focused on perinatal care coordination and patient support.
Responsibilities
Prepare data and documentation and have charts prepped for all applicable Case Management sessions; complete all duties delegated by site Perinatal Care Manager related to case management.
Assist patients in scheduling and completing perinatal appointments at PCC and associated referrals by coordinating between the patient, provider(s), and the referral source.
Advocate on patient’s behalf to ensure completion of referrals.
Conduct outreach for missed appointments, due, and overdue perinatal care per the high-risk patient protocol.
Decrease barriers to care, increase motivation, and foster open communication. Assist patients with scheduling transportation for medical needs, scheduling specialty or imaging care as directed by PCP or Perinatal Care Manager, and identifying resources to address patients’ health-related social needs.
Contact referral sources when reports/results are outstanding and request results/reports not automatically received by PCC.
Contribute to patient education materials and strategies to support care coordination.
Work with manager and team to create flow charts, workflows and document tracking processes as needed.
Follow guidelines to enhance care coordination for high-need, high-risk patients and track high-risk areas as needed.
Develop supportive services and tools to address common barriers to care for PCC patients and integrate these with other initiatives for health promotion/education and access to care.
Provide excellent customer service to internal and external customers.
Regularly attend and participate in monthly site team meetings.
Engage patients as active participants in their care.
According to manager discretion, support various program areas, including but not limited to:
Reach Out and Read
Lead Exposure Follow-up Care Coordination
Illinois Breast & Cervical Cancer Prevention
Referral prior authorization
Collaborate with site Perinatal Care Manager to address abnormal newborn screens and outstanding newborn hearing screens.
Other duties as assigned.
Basic Qualifications
Knowledge
Knowledge of Microsoft Office
Knowledge of electronic health record software
Ability To
Follow-through, assume responsibility and use good judgment.
Work at a computer terminal for extended periods daily.
Maintain professionalism under stressful situations.
Provide excellent customer service and telephone skills.
Be self-motivated and directed with the ability to prioritize and work efficiently under pressure.
Demonstrate effective and creative problem solving.
Understand and follow verbal and written communication.
Be organized and able to manage competing priorities.
Show resourcefulness in problem solving.
Experience / Training
High School Diploma or GED equivalent
Associates or Bachelor’s degree preferred
Constantly communicates with patients, families, and other healthcare providers; ability to exchange accurate information in these situations
Personal Characteristics
Detail oriented with the ability to work with minimal/no supervision
Willingness to be part of a team and cooperate in the accomplishment of departmental goals and objectives
Do you consent to receiving text communications related to your job application via SMS from PCC COMMUNITY WELLNESS CENTER, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply. Yes/No
Seniorit y level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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