Join to apply for the Patient Service Representative/Prior Authorization-Physician Office-Gastroenterology role at Bon Secours
Bon Secours is a network dedicated to providing excellent care through exceptional people. We offer a culture of compassion, collaboration, excellence, and respect.
About Us : As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care.
Patient Services Representative – Gastroenterology
Job Summary : The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently.
Essential Functions :
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Processes admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
Ability to answer internal and external calls in a friendly and helpful manner
Must possess the ability to troubleshoot and resolve problems promptly
Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
Other duties as assigned
Education :
High School Degree or GED
Experience :
Prior experience in the healthcare field or a related area is preferred but not required
Knowledge of medical terminology preferred but not required
Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required
Skills & Abilities :
Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
Engage with staff and patients in a professional manner
Basic math skills
Bon Secours offers a range of benefits, including:
Comprehensive, affordable medical, dental, and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.