Patient Care Coordinator (US-based Health Clinic)

Patient Care Coordinator

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

At Pearl, we're not just another recruiting firmwe connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful worknot short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

Our partner is a virtual-first specialty clinic providing compassionate, evidence-based care for patients with rare and complex chronic conditions like Ehlers-Danlos Syndrome (EDS), POTS, MCAS, and related disorders. By using advanced digital health tools, they break down barriers to care and support patients who are often underserved and misdiagnosed.

Their mission is to expand access to specialized care and improve patients' quality of life. The team operates in a fully remote, fast-paced environment that values empathy, initiative, and operational excellence.

Responsibilities:

• Patient Support & Communication: 50% Act as the first line of contact for patient inquiries across platformsEHR, secure chat, and phonehandling scheduling, prescription coordination, and follow-ups with clarity and empathy.
• Care Coordination & Navigation: 40% Work closely with our clinical team and external providers to coordinate diagnostic testing, imaging, referrals, and prior authorizations. Track patient progress across the care journey and ensure continuity of care.
• Operational Workflow Management: 10% Maintain HIPAA-compliant documentation, support onboarding for new patients, and flag care gaps and systemic or financial barriers to care. Participate in team meetings and continuous process improvement efforts.
• Use and/or create automations to create leverage; currently manual tasks - responding to humans and chart preparation
• Respond to inbound messages and respond to patients
• Work with 2 existing patient coordinators
• Medical Scribe: Serve as a Medical Scribe, accurately documenting patient encounters, physician notes, and other relevant information in the electronic medical record (EMR). Ensure timely and precise medical documentation to support high-quality patient care.

Tools:

• Elation Health (EHR)
• Slack
• Google Workspace (Gmail, Sheets, Drive)
• Zoom
• Spruce Health (for patient messaging & VOIP)
• Notion (internal knowledge base)