Patient Care Coordinator - Orthopedic Office FT
Location(s) 301 Professional View Dr Freehold, NJ Type Full-Time
Summary
Monday Through Friday Freehold location on-site The Patient Care Coordinator (medical secretary) maintains an efficient patient flow through the registration process and provides timely customer service. Ensures compassionate and professional care, while calmly managing patient communication, for an effective and efficient workflow.
Benefits
Medical insurance
Voluntary Dental insurance
Voluntary Vision insurance
401K with company match
Holiday / Overtime pay
Culture
Advanced Orthopedics and Sports Medicine Institute and HealthPlus Otho Management each have been a leader in providing quality orthopedic and sports medicine care. Together as one, we're even stronger and making a real difference in people's lives. The combined practice allows us to draw on our complementary strengths to deliver exceptional patient-centered, patient-focused care for a better overall patient experience.
Responsibilities
- Triage and manages calls from patients/pharmacies/insurance companies and other facilities.
- Schedules patient appointments, including online insurance verification.
- Follows up on patients with missed appointments.
- Ensures patients have completed prescribed testing (imaging, labs etc.) and have follow-up appointments scheduled for their physicians.
- Ensures all documents are properly completed by their physicians.
- Prepares forms as requested by patients such as disability, MVA, etc.
- Handles all attorney requests for their legal documents.
- Manages authorizations for motor vehicle and workers' compensation patients.
- Monitors webchat via Snap Engage daily and responds to the appropriate people.
- Manages calls from hospitals and physician offices and routes to the appropriate people.
- Handles and coordinates the doctors' daily scheduling including their calendars.
- Creates electronic medical notes including general notes and telephone encounters as necessary.
- Informs patients about the practice CDC guidelines and requirements. (E.g., wearing proper mask, social distancing etc.)
- Interacts with other departments within the organization.
- Work as a liaison between the patient and providers (when needed).
- Responsible for timely and accurate completion of timesheets/time records for hours work and payroll processing.
- Time records must be completed and approved by employee no later than close of business on last day of each pay period.
- Responsible for timely completion of all new hire training, departmental training and yearly compliance training (Hpro) on an ongoing basis.
- Perform other duties as requested by management as directed for business needs.
Requirements
Authorized to work in the US without sponsorship
Minimum of 3 years medical office experience
Strong customer service skills
Minimum High School Degree
Computer literacy in Microsoft office applications
Equal Opportunity Employer
Advanced Orthopedics and Sports Medicine Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.